Employment

Our success in ending hunger in San Francisco and Marin relies on the people who work for our organization. If you would like to be a part of building a community where nutritious food is available to all, please consider joining our team of talented and dedicated individuals.
 
We provide a comprehensive employee orientation, continuing education at workshops and seminars, a wide variety of employee activities throughout the year, and competitive salary - all in a supportive and dynamic environment. Thank you for your interest in our organization.
 
The Food Bank is an Equal Opportunity Employer.
 

San Francisco 

Marin

 There are currently no openings at our Marin location.


Outreach Associate

Job Status: Full-time, Non-Exempt
Department: Programs
Reports to: Program Manager

POSITION SUMMARY:
Join a collaborative team of motivated individuals designing, supporting and expanding food programs throughout San Francisco and Marin counties.  This position is full time non-exempt and reports to a Program Manager.  This is a hybrid position among two programs—CalFresh Outreach and Pantry Enrollment System. The goal of the Food Bank’s CalFresh Outreach program is to increase participation in this vital nutrition benefit through community outreach, client direct services, education, advocacy, and collaborations with new and existing partners. The Food Bank’s new pantry enrollment system is centered on a shared customer database and program access protocols designed to facilitate the fair and equitable distribution of donated food at public food pantries throughout San Francisco and Marin Counties. This position is based in SF County and requires a candidate with fluency in Cantonese.

DUTIES AND RESPONSIBILITIES:

CalFresh Outreach

1. Outreach, Screening and Application Assistance

  • Develop an understanding of CalFresh (Food Stamps) program application and enrollment procedures (training will be provided).
  • Educate clients on eligibility for the CalFresh Program and provide pre-screening and application assistance as necessary.
  • Develop existing and establish new outreach connections at community based sites utilizing innovative methods for identifying and reaching non-participating populations.
  • Adapt existing educational and marketing materials (from public and private sources) for use within pantry network.
  • Provide non-eligible participants with referrals to accessing free food distribution programs and other resources.

2. Client Data Management and Tracking

  • Track outreach activities, pre-screens, applications submitted, outcomes, and other data.
  • Maintain accurate database of client information.
  • Maintain client confidentiality.
  • Assist in identifying clients who could be helpful in media related events.
  • Maintain accurate files and contribute to preparation of monthly reports.

3. Other Responsibilities and Expectations  

  • Assume responsibility for understanding and learning about CalFresh and other public benefits as well as their impact on clients’ lives to more effectively assist clients through the application process. Trainings will be provided.
  • Availability to work some evenings and weekends
  • Other duties as assigned.

Pantry Enrollment System

  • Work with Program Coordinator to manage the participation of thousands of households in a network of over 80 weekly neighborhood-based food pantries in San Francisco and Marin counties in a newly designed database system (PanDa).
  • Effectively communicate and educate pantry participants about new system and requirements, through off-site group presentations and outreach, individual meetings, and written correspondence.
  • Work with Program Coordinator to lead trainings and presentations to pantry volunteers.
  • Enroll participants into the Pantry Enrollment System, on paper and then into PanDa.
  • Monitor enrollment protocols, following up with participants and pantry representatives as necessary.
  • Develop and maintain effective participant and agency record keeping systems, collecting and inputting data.
  • Trouble shoot off-site once a neighborhood launches – continue to enroll and transfer participants as needed.
  • Make copies of forms and documents as needed to ensure smooth rollout process.
  • Respond to questions, complaints, and concerns of participants in a timely manner.

 QUALIFICATIONS:

  • College graduate or equivalency preferred.
  • One or more years of experience in non-profit or social services sector working directly with clients and/or community engagement work is a plus.
  • Fluency in Cantonese required.
  • Sensitivity to the needs of economically and educationally disadvantaged individuals.  Ability to maintain client confidentiality; ability to manage challenging clients and situations.
  • Proven record of accuracy in completing, tracking, and reviewing data.
  • Dependable in maintaining a flexible schedule and communicating changes when needed.
  • Demonstrated ability to follow established procedures and organize, plan and carry out activities to meet specific timelines.
  • Ability to work and interact with individuals (staff, volunteers and clients) from a variety of socioeconomic backgrounds in a culturally diverse work environment.
  • Experience working with clients facing multiple barriers to receiving services is a plus.
  • Interest in hunger or food issues, social justice, and community advocacy.
  • Valid driver’s license (access to vehicle strongly preferred but not required)
  • Physical Demands: Ability to stand and talk to people waiting for food distributions outdoors; comfort in a variety of settings and physical arrangements. Ability to carry up to 20 pounds of materials.

SALARY:  Competitive pay based on qualifications and experience

BENEFITS:  Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holiday, vacation, and sick time.

Please submit cover letter and resume to:

Outreach Associate Search
SF-Marin Food Bank
900 Pennsylvania Avenue
San Francisco, CA 94107
Fax: 415-282-1909
Email: jobs@sfmfoodbank.org (Please use “Outreach Associate” in the subject line of your email.)


Program Associate (Pantry Enrollment System)

Job Status: Full-time, Non-Exempt, occasional Saturdays
Department: Programs
Reports to: Program Manager

POSITION SUMMARY: Join a collaborative team of motivated individuals designing, supporting and expanding food programs throughout San Francisco and Marin counties. This position is a full-time, non-exempt position working on the citywide rollout of the Pantry Enrollment System (PES).  This is a Monday through Friday position with occasional Saturday work as needed.

The Food Bank’s new pantry enrollment system is centered on a shared customer database and program access protocols designed to facilitate the fair and equitable distribution of donated food at public food pantries throughout San Francisco and Marin Counties.

DUTIES AND RESPONSIBILITIES:

Pantry Enrollment System

  • Work with Program Coordinator to manage the participation of thousands of households in a network of over 70 weekly neighborhood-based food pantries in San Francisco and Marin counties in a newly designed database system (PanDa).
  • Effectively communicate and educate pantry participants about new system and requirements, through off-site group presentations and outreach, individual meetings, and written correspondence.
  • Work with Program Coordinator to lead trainings and presentations to pantry volunteers.
  • Enroll participants into the Pantry Enrollment System, on paper and then into PanDa.
  • Monitor enrollment protocols, following up with participants and pantry representatives as necessary.
  • Develop and maintain effective participant and agency record keeping systems, collecting and inputting data.
  • Trouble shoot off-site once a neighborhood launches – continue to enroll and transfer participants as needed.
  • Make copies of forms and documents as needed to ensure smooth rollout process.
  • Respond to questions, complaints, and concerns of participants in a timely manner.
  • Other Duties as Assigned

QUALIFICATIONS:

  • College graduate or equivalency preferred. One or more years experience in non-profit or social services sector working directly with clients and/or community engagement work is a plus.
  • Fluency in Cantonese/ Mandarin required.
  • Sensitivity to the needs of economically and educationally disadvantaged individuals. Ability to maintain client confidentiality. Experience working with clients facing multiple barriers to receiving services is a plus.
  • Proven record of accuracy in completing, tracking, and reviewing data.
  • Dependable in maintaining a flexible schedule and communicating changes when needed.
  • Ability to work and interact with individuals (staff, volunteers and clients) from a variety of socioeconomic backgrounds in a culturally diverse work environment.
  • Interest in hunger or food issues.
  • Valid driver’s license (access to vehicle strongly preferred).
  • Physical Demands: Ability to stand and talk to people waiting for food distributions outdoors; comfort in a variety of settings and physical arrangements. Ability to carry up to 20 pounds of materials.

SALARY RANGE: based on qualifications and experience.

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

Please submit cover letter and resume to:

Program Associate Job Search
SF-Marin Food Bank
900 Pennsylvania Avenue
San Francisco, CA 94107
Fax: (415) 282-1909
Email: jobs@sfmfoodbank.org (Please include “Program Associate” in the subject line of your email.) 


Volunteer Services Coordinator

Job Status: Full-time, Non-Exempt, occasional Saturdays
Department: Programs
Reports to: Program Manager

POSITION SUMMARY: To serve as a primary liaison for volunteers at the Food Bank and provide administrative support for the volunteer program. To work with the Volunteer Services Manager in cultivating, recruiting, placing, tracking, and recognizing volunteers.    

DUTIES AND RESPONSIBILITIES:

Volunteer Recruitment and Scheduling

  • Manage the volunteer database and online scheduling system including generating reminders.
  • Respond to volunteer program phone calls, emails, and other inquiries regarding volunteer opportunities at the Food Bank.
  • Prepare volunteer sign-in kiosks with expected groups for each shift.
  • Support the recruitment and scheduling of volunteers for food drives, special events, administrative support, and internal programs including Apple Corps.
  • Provide volunteer information and follow up with correspondence and confirmation materials for prospective volunteer contacts.

Volunteer Retention and Recognition          

  • Provide recognition to volunteers via various methods of communication, ensuring that volunteers are promptly and properly thanked for their support.
  • Work with the Operations staff to help staff the warehouse appropriately with community volunteers.
  • Maintain and solidify close relationships with volunteers and volunteer contacts.
  • Welcome weekday volunteers (groups and individuals) and provide them with a tour of the Food Bank.
  • Support the supervision of volunteers at food drives and other special events.

Volunteer Program General Operations

  • Collect and analyze volunteer data and provide reports and data analysis to other departments about volunteer productivity and outcomes.
  • Serve as a primary volunteer program liaison to staff and to volunteers and work with the Warehouse Project Leaders and host monthly meeting sharing updates on Volunteer Services.
  • Assist with social media engagement with volunteers and groups by identifying and sharing content opportunities with appropriate departments and programs.
  • Attend and participate in Volunteer Services team meetings as scheduled.
  • Attend external volunteer-related events for recruitment, retention, or recognition as needed.
  • Handle other special projects as assigned.

QUALIFICATIONS:

  • Bachelor’s Degree or equivalent experience, plus 1 to 2 years of work experience in volunteer coordination or related non-profit work.
  • Strong interpersonal, written, and verbal communication skills.  Excellent public speaking skills in front of large groups.
  • Strong background in database management tools using technology to evaluate and analyze program outcomes.
  • Ability to organize information and materials effectively.
  • Ability to work and interact well with individuals from a variety of socioeconomic backgrounds in a culturally diverse environment.
  • Ability to work independently using good judgment.
  • Strong time-management skills; ability to prioritize projects.
  • Proficiency in word processing, spreadsheet programs, and database management.
  • Valid driver’s license required; access to vehicle preferred.

Please submit cover letter and resume to: 

Volunteer Services Coordinator Search
SF-Marin Food Bank
900 Pennsylvania Avenue
San Francisco, CA 94107
Fax: 415-282-1909
Email: jobs@sfmfoodbank.org (Please include “Volunteer Services Coordinator” in the subject line of your email.)