Category: Volunteers & Donors

Nourishing the Neighborhood: Mary Elizabeth Inn

April 14, 2025

“This is amazing — more than amazing, honestly, because eating is a human right.” – Ebony Green, Property Manager

At the Food Bank, we know that food insecurity doesn’t happen by chance. It’s the result of deeper issues like poverty, housing insecurity, and systemic inequality. That’s why we’re proud to partner with Mary Elizabeth Inn, an organization that knows it takes more than meals to create lasting change.

Founded in 1914 by Lizzie Glide, a trailblazing philanthropist and advocate for women, Mary Elizabeth Inn has long provided housing and supportive services to women who have experienced homelessness and domestic violence.

Before COVID-19, Mary Elizabeth Inn partnered with the Food Bank to operate an on-site pantry for women living in the building. Closed during the pandemic, the pantry is now back with renewed support from the Food Bank — serving not only women living at Mary Elizabeth Inn, but also neighbors in the Tenderloin and Nob Hill.

Ebony Green, Mary Elizabeth Inn’s property manager and pantry coordinator, says the return of the pantry has brought much-needed support and stability. While many residents receive CalFresh benefits, it rarely stretches far enough for those living on fixed incomes. “A lot of the tenants here don’t have much money,” she said. “Sometimes they’ll go a day or two without eating because they live solely off Social Security or food stamps, and it’s not always enough.”

Having a pantry in the building has also made a meaningful difference for those with mobility challenges. “Some tenants can’t get on the bus because they’re bedridden or use a walker,” said Ebony. “Now they can just take the elevator down and get food. It’s a huge thing.”

What sets the pantry apart from other food services at Mary Elizabeth Inn is an abundance of fresh options. Nearly 70 percent of what the Food Bank provides is fruits and vegetables, offering participants nutritious and high-quality food. “The best part about the pantry is that we can tell them where the food is coming from,” said Ebony. “It’s farm fresh, and it’s not going to expire tomorrow. Tables and tables full of vegetables, protein, milk, and more. Way better.”

For neighbors as well, the reopened pantry is a critical resource. With the Food Bank’s Pop-Up Pantries (PUPs) set to close in June 2025 due to the end of government funding for pandemic food programs, Mary Elizabeth Inn is now serving neighbors from nearby PUPs to ensure they don’t lose access to food.

“Historically, it’s been difficult for the Food Bank to find open-to-the-public partners in the Tenderloin,” said Lucia Ruiz, Senior Program Manager. “With one closing in 2023 and the end of PUPs coming, this location is essential to keeping services going in a high-need area.”

Tina Gonzales, the Food Bank’s Director of Community Partnerships, shared how this pantry fits into a larger plan to maintain access for neighbors as PUPs wind down. “Since PUP pantries are closing this June, we’re working with new partners to make sure many participants can keep getting food,” she said. “Most of them live within a half-mile of the pantry, so it’s easy to reach by foot or public transit.”

The reopening of the Mary Elizabeth Inn food pantry marks a major step forward for the Tenderloin. In a neighborhood where food access remains a challenge, this partnership expands a vital lifeline. Thanks to the commitment of the Mary Elizabeth Inn and the Food Bank, residents and many PUP participants will continue to have reliable access to food when and where they need it most.

Showing Up for Her Neighbors: Why Christine Gives Monthly to the Food Bank

March 13, 2025

For Christine, a member of our Monthly Giving Circle, showing up for her neighbors is second nature. 

Growing up in a small town in New England, “we didn’t have food banks,” she recalls, “but everybody knew everybody else. When someone struggled, people showed up and brought whatever was needed. You just did it because that’s what you did for your neighbors.” 

Christine carried that sense of community to Novato, where she’s lived for 28 years. 

“These are my neighbors,” she says. “I might not know them, but I see the need. It’s very visible these days.” 

That need and desire to help led Christine to the Food Bank. She joined the Monthly Giving Circle five years ago, a decision both practical and personal. 

“It’s easy, and I know I’m making a contribution,” Christine says. “I sign up, and I don’t have to do anything else. The money goes directly to the Food Bank.” 

Christine’s experiences as a volunteer have strengthened her belief in giving. 

“We’re kind of divided these days, but a lot of us are taking care of each other,” she says. “Volunteering brought it full circle for me. I see donations going right into people’s hands.” 

Christine’s generosity embodies what it means to be part of a community: showing up, stepping in, and ensuring her neighbors can put food on their tables. 

From Pumpkin Pie to Regional Impact: Our Partnership with Brisa Ranch

March 12, 2025

The Food Bank knows food is more than fuel — it’s how we connect with our families, our histories, and each other. That’s why we’re committed to providing food that’s both nutritious and thoughtfully sourced. Thanks to the USDA’s Local Food Purchasing Assistance (LFPA) program, which provides funding to source from local and BIPOC producers, we’ve partnered with 10 small and mid-sized farms in Pescadero and the Central Coast. 

These partnerships allow pantries in our network to share fresh, culturally meaningful food. One valued partner is Brisa Ranch, whose story of regional transformation began with something as simple (and special) as pumpkin pie. 

Brisa Ranch’s founders, Cristóbal, Veronica, and Cole, met in 2018 while working at Pie Ranch, an educational nonprofit in Pescadero. Their shared passion for farming and sustainable agriculture led them to team up on a side project: growing winter squash for pumpkin pies. In a full-circle moment, those pies were then sold at the Pie Ranch, marking the beginnings of Brisa Ranch.  

For Cristóbal, Veronica, and Cole, farming is rooted in a deep reverence for the land. As a certified organic farm, Brisa Ranch avoids harmful pesticides, protecting the environment and the people who enjoy their produce. They save seeds adapted to local conditions and grow crops with distinct cultural appeal, helping the Food Bank meet the diverse needs of our communities. They’re also planning upcoming plantings to include culturally significant crops for our participants. 

“[We want] to make organic food from small and medium farms not a luxury, but something widely accessible,” says Veronica. “Our model is designed to take that step back from the final consumer, connecting small farms to institutions like the Food Bank to broaden access to fresh, local food.” 

Since its early days, Brisa Ranch has been committed to connecting produce from underrepresented farms to as many people in need as possible. They joined forces with other organizations to explore ways for farms to collaborate more effectively. They formed a regional working group to pilot the Farms Together program, a federally funded initiative creating regional food hubs to connect producers with institutions and food banks. 

Cole believes food hubs are a key to opening doors for new farmers. “Having that network of a food hub for our region means more farmers can enter the space,” he says. “There aren’t a lot of pathways for people to get involved. Having [that] outlet makes it more viable, especially for folks immigrating here.” 

At the Food Bank, we couldn’t agree more. “The LFPA provides access for smaller, diverse, and underrepresented organic farms like Brisa Ranch to bring their produce to market collectively and at a volume we can source and rely on for excellent quality,” said Barbara Abbott, Chief Supply Chain Officer for the Food Bank. “And we focus on fresh produce because that’s what our participants truly appreciate, including culturally appropriate items like cilantro, kale, collard greens, and parsley.” 

Veronica hopes Brisa Ranch will continue helping others build successful farms. 

“Access to land and resources is a major barrier for farmers of color,” she says, “and we’re working to break those barriers while paving the way for others. Farmers of color face unique challenges, but we’re here to create opportunities not just for ourselves, but for those coming after us.” 

Cristóbal agrees. He grew up in a family of farmers, first in Mexico and later in the U.S., and saw firsthand how farming brought stability and purpose to his family in a new country. Now, he’s passionate about inspiring the next generation farmers. But he knows overcoming systemic issues — like accessing land and competing with more stable career paths — is key to ensuring farming’s future is open to everyone. 

He recalls meeting with a group of high schoolers. “I remember [them saying], ‘I don’t want to be a farmer. I am living with my parents in my house with no money,’” he says. “The challenge for me is, who will follow me as a farmer? In the future, we need to create different approaches.”  

For Veronica, Brisa Ranch is that possible new pathway. “As farmers, we’re not just growing food; we’re feeding communities, creating opportunities, and building a future we all can share.” 

Standing in a field on the verge of a new bounty, we are inspired by the trio’s commitment to the land, their fellow farmers, and the future of their community. It’s a powerful reminder of what’s possible when shared dreams bring people together — and it can start over a little bit of pie. 

“Kindness is Strength”: Sam’s Story

September 24, 2024

Coming from an Italian family where a full belly was the highest compliment, Food Bank volunteer Sam grew up knowing that food was “a big deal.” 

 “Without food, I feel like life would be boring,” he shared. “Food is a way for people to show how much they care about people, without knowing how to say it or show it otherwise. I feel like you can solve a lot of problems with food.” 

 In July of 2021, food helped Sam solve a problem of his own: how to occupy his time as a newly sober person. Meditating on the value of food in his own life, and as a safety net and springboard for others, he decided to volunteer with the Food Bank.

 “Trying to Make a Life” 

 After a short stint packing grocery bags at the San Francisco warehouse, Sam began delivering fresh food to the doorsteps of homebound neighbors. But soon, he was wondering how he could make an even greater impact. Eager to build a consistent routine and establish a connection with folks on his route, Sam “adopted a building” to deliver food to the same families in the Tenderloin each week.  

 Reflecting on his experiences over the past three years, Sam was quick to counter common misperceptions about food insecurity in the Tenderloin: “I deliver food to not just folks who are in from the cold, but a lot of people who are trying to make a life and get back on their feet,” he shared. “There are families in these neighborhoods that need this service. They’ve got children they have to feed.” 

 Underscoring Sam’s point, only 3% of Food Bank participants are unhoused and 60% have at least one member of the family working. It’s clear that homelessness and unemployment are not the drivers of food insecurity in our community. That’s why we’re working with partners, advocates and volunteers like Sam to address hunger at its root: income inequality, the sky-high cost of living, systemic inequities and an insufficient social safety net. 

Haircuts and Healthy Groceries  

Born and raised in Potrero Hill, Sam is determined to keep making a difference in the city that he loves. “I believe that whatever small thing I can do is still a note better than nothing,” he told us.  

 But Sam’s dedication is no “small thing” by any measure. To date, he’s shared more than 130,000 pounds of food with neighbors and volunteered more than 700 hours of his time. He delivers to 75 households weekly. And he’s even picked up some unlikely tools – scissors and a razor – to better meet the needs of his neighbors.  

“I started the barber thing in January of this year. I let everybody [on my route] know upfront: ‘I’m a student barber, but I’m totally willing to give you a free haircut.’ There was one gentleman who really sticks out to me, his name was Paul. I got him cut up looking good. His afro was looking tight, got him a good shave going. He was rocking his handlebar mustache after I was finished. He was giddy almost with excitement,” Sam laughed.

“Kindness is Strength” 

 From trims to line-ups, Sam is building his barbering repertoire while building connections with his neighbors – including a participant on his route who is a barber herself! His driving ethos is the same through it all: “What can I do to lift this person up, to empower them to take the reins and then go forward?” 

 Whether through food, friendly conversation or a solid shave, Sam’s compassion shows up in every interaction.  And when asked to make an elevator pitch for becoming a driver for Home-Delivered Groceries, his call to action is simple. 

 “In the world now, being kind to one another is the strongest thing that you can do for your fellow human being. Kindness is strength. And there are a lot of people who are stronger than they think they are.” 

Keeping Each Other Healthy: Gary’s Story

July 8, 2024

Once a week, a familiar face stops by a neighborhood food pantry in the Richmond district for an afternoon volunteer shift: coordinating the check-in process, breaking down cardboard, and helping share groceries with hundreds of neighbors each week.  

Meet Gary. He’s a retired special education teacher and a regular pantry volunteer: “I have had cordial interactions almost universally at the pantry, and I find being outside positively reinforcing,” he shared.  

But socializing and fresh air aren’t the only reasons he chose to volunteer with the Food Bank.  

“My rejoinder is that during COVID, I didn’t leave the house. I was at high risk, and you fed me. So, I see this as my responsibility to reciprocate,” Gary told us.  

High Risk and Housebound 

Gary, a long-time San Francisco resident, described his feelings in the early part of the pandemic as a sense that “the sky was falling.”  

“I’m a hypochondriac. I was in a high-risk group, so I literally did not leave my house for a long time,” he shared. As people plundered grocery store shelves for food and toilet paper, Gary said there was one thing that helped put food on the table and gave him some peace of mind.  

“The Food Bank really massaged my anxiety about the contagion. It was pivotal. I did have people who were kind enough to go shopping for me too, but my home-delivered groceries were very helpful.”  

HDG to Farmer’s Market-Style 

Gary lives on his pension income – so even before record inflation hit, his pre-pandemic grocery routine involved walking to a variety of stores and markets to get the best deals and buy food in bulk. The health risks of the pandemic made this routine impossible for him, but home-delivered Food Bank groceries helped Gary offset the pressure on his budget and stay nourished with fresh vegetables.  

“I used the produce a lot in salads and in pasta. I would sauté vegetables, add some condiments, spice it up a bit, and have a lot of pasta,” he recounted. “It was a preponderance of produce!” 

When he felt safe to do so, Gary began attending the weekly in-person food pantry near his home. Now with both experiences under his belt, he’s an enthusiastic advocate for the farmer’s market-style selection at his neighborhood food pantry, which helps avoid what he calls “lentil-bean syndrome.” 

“You would get lentil beans in every [home] delivery, and I still have them. I really like lentils, but it was a lot,” he shared. “I think that this format is far better, because people can decline [what they don’t want], and it’s just far more efficient.” 

Keeping Each Other Healthy 

Before Gary left to begin his volunteer shift, he reflected on the past four years. Thanks to his own network of support – friends, neighbors and groceries from the Food Bank – Gary was able to stay healthy and safe during the height of the pandemic. But he knows not everyone had that good fortune. 

“A real concern of mine is community healthcare,” he shared. “Had we a more empathetic government, a lot of people would be alive right now.” 

Every week, we see neighbors facing difficult choices between paying for food or healthcare. That’s why the Food Bank is tenacious in pushing for public policy that addresses the root causes of hunger, while also addressing the immediate need for food in our community. 

Forming a Support System 

As for Gary’s next steps? With the Food Bank’s Pop-up Pantries closing in June 2025 due to the end of pandemic-era funding, he’s already looking for new ways to volunteer and continue to be part of a support system for others. 

“I would be happy to work with youth. I would be happy to work with older people. I would be happy to walk people’s dogs if I can,” he laughed. “As human beings, we are empathetic. And when you [volunteer], you feel better. We all want to feel better.” 

 

 

 

 

A Gift for the Future: Carolyn’s Story

July 3, 2024

Carolyn Golden’s relationship with the Food Bank goes way back – back to the beginning, in fact. Prior to the merge of the Marin Food Bank and the San Francisco Food Bank in 2011, Carolyn saw an advertisement in the newspaper for a Marin Food Bank food drive. 

“I moved to Marin in 1980, about two years before I started with the Food Bank. They had an enormous turkey sitting in Corte Madera, in the town center. You would put bags of food down the chute into the turkey. I brought a bag of food and probably a check for $50. That’s how I started: how can I make an impact? I see this food, I know that it will feed people and I know what they can buy with the $50 donation,” Carolyn reminisced.  

Shortly after, she began donating her time at the original Marin warehouse. 

“I did some volunteering up at the Novato Center, which was the size of a small house. It was really tiny, and I went up to help sort and put food bags together. Compared to now, there are these enormous warehouses in Marin and in San Francisco!” 

Seeing Food Pantries in Action 

Outside of her work as a web developer, Carolyn volunteered as a tax preparer for low-income neighbors in Marin at a neighborhood resource center. One Friday volunteer day, Carolyn went down the hall to see the nearby food pantry in action. 

“I said, I’ve got to check out the food pantry and suggest that people use it – they can come to see me, and then go get some food. So, I walked down there one day and I went, oh my God, you’ve got salmon from Whole Foods, fabulous breads, all the fresh produce. They were letting people select what they wanted. I was also impressed by how caring and kind the volunteers behind the tables were to everyone,” she shared. “I was really impressed by the food – it was excellent quality food. And that was 20 years ago, so I know it’s getting better and better.” 

From Fresh Rescue items from local grocery stores to the farmer’s market-style setup, many elements have remained tried and true staples of Food Bank programming. Yet since Carolyn’s initial pantry visit, the Food Bank has continued to evolve immensely. 

Growing Together 

With even more fresh produce (now more than 70%!), larger warehouses, more families supported, and network of 350 partner organizations across San Francisco and Marin, the quality and scale of Food Bank operations has grown drastically. Through it all, Carolyn’s partnership has grown alongside it.  

“One thing that resonates with me about how special the Food Bank is, is that it’s so responsive to the situations affecting people today and looking to future needs. I believe that a dollar goes much further with the Food Bank – more bang for the buck,” Carolyn shared, speaking to her decision to increase her support and eventually become a major donor. “Although it felt good to buy food and then drop in in the bin for donation, [I realized] the Food Bank can buy so much more for the same dollars. I stopped giving food and increased my cash donations.”  

Yet her motivation for donating remains the same as the first day she brought a $50 check. 

“I just think, if you’re not eating, how are you going to do well in school? How are you going to be able to work? Food is the basis of everything to me.” 

A Legacy of Nourishment 

Recently, Carolyn decided to include the Food Bank in her will — because if there’s one thing she’s learned, it’s that food security is critical year in and year out. Thanks to her legacy commitment, Carolyn’s support of the Food Bank will continue even after she’s gone. But someday, she hopes the Food Bank will be obsolete. 

As she put it: “Wouldn’t it be nice if the Food Bank had to go out of business because there was no need?” 

We agree – and thanks to dedicated supporters like Carolyn, the Food Bank and our partner network can keep working towards that nourishing future for all our neighbors. To join Carolyn and add the Food Bank to a will for you or a loved one, please visit sfmfoodbank.org/legacy-giving. 

“Help Repair the World”

February 28, 2024

Volunteering with the Food Bank in May 2020 was really a no-brainer for Mitchell. As a retired government worker for various public health agencies, he already had a deep knowledge of epidemics and health outbreaks. Combined with the driving force of his faith, Mitchell knew he wanted to help his community out during a difficult and pivotal time. 

“I come from a Jewish culture that mandates we help repair the world. I heard that the Food Bank needed volunteers, so I went down, I signed up and that’s where I’ve been,” Mitchell told us. 

Community: An Antidote to Isolation

Today, Mitchell is a regular fixture at four pantries a week, with more than 1300 volunteer hours under

Mitchell stops to chat with Mike, Senior Pop-up Supervisor at the Food Bank

his belt. Though he has some ambitious ideas for getting more folks involved with volunteering – “get influencer people, the ones with the hot names to plug the Food Bank. Maybe Taylor Swift, I understand she’s an influencer” – we think his own testimony is pretty convincing. 

“A lot of seniors isolated themselves during the pandemic. Being at the Food Bank allows you to be with real-life people. So it’s very good for the psyche, the mental health,” Mitchell shared. And aside from the social component, “going to the Food Bank is like going to the gym. I can lift a 60-pound bag of rice from a pallet and put it on the table. And I will be 80 years old in July!” 

Outside of his busy Food Bank shift schedule, Mitchell is active in Lao and Burmese communities in the Bay, a longtime affinity and connection that stems back to his college days. He also became interested in Legos during the pandemic, dedicating his entire living room to elaborate Lego sets: “my living room is a museum!”

Join Mitchell

In addition to his extensive volunteering, Mitchell also donates to the Food Bank each month – a crucial way to ensure we can continue meeting the immediate needs of our neighbors while strategically planning for more long-term, holistic solutions in the future. Thank you, Mitchell, for your dedication to ending hunger in San Francisco and Marin! We can’t do this work without supporters like you.

Becoming a monthly donor or a regular volunteer are two of the best ways you can support neighbors facing hunger. Make a gift or sign up for a shift to make a difference today! 

Neighbors Helping Neighbors

January 4, 2024

Ask a regular volunteer at our Pop-up Pantries, or any Food Bank Pop-up staffer, and they’ll smile at the mention of Stephanie Chin and her dad, George. Stephanie and George started volunteering in the early days of the pandemic, and their friendly and fun presence has been a fixture at multiple weekly pantry sites ever since.  

But it’s not only other volunteers and staffers who look forward to seeing them. Through their consistent dedication to volunteering, Stephanie and George also get to know many participants – and on top of social connection, these friendships can help build a stronger safety net, too. Case in point: Stephanie shared the story of how she became friends with “Grandpa,”* a participant she first met at Roosevelt Pop-up Pantry over a year and a half ago.  

Tell us a little about how you first met Grandpa and his family.  

Stephanie and George volunteering at a Pop-up Pantry

Grandpa stood out because he was accompanied by a young girl, who I later came to find out was his granddaughter. I struck up a conversation with them both – his granddaughter is one of the sweetest, most polite, and mature kids you’d ever meet. I watched as she helped Grandpa push his cart and get his food. Grandpa, who’s quite independent himself, just seemed very kind and had a gentle demeanor. Seeing the two together reminded me a lot of the times when I would help and spend time with my Grandpa when he was alive. 

How did volunteering help you get to know them better? 

 In subsequent weeks, I kept seeing the duo. I would greet them, and then check in with Grandpa to make sure he was doing okay, and with his granddaughter to see how school was going. His granddaughter and I bonded over “girly things” and our love for stickers (something I used to collect when I was her age), so one day I brought her a few to share.  

She was so gracious, and the following week, she brought me a lovely handmade and handwritten card. It was also at this point that I met the rest of the family (Grandpa’s son and daughter-in-law, aka the granddaughter’s parents). We chatted and from then on, we saw each other on the regular and became friends. 

In late 2022, you stopped seeing Grandpa and his family for several weeks. What happened? 

There was one week when his daughter-in-law and granddaughter showed up at the pantry just to come see me. That’s when I found out that Grandpa had an accident at home – he had fallen in the kitchen and broken his leg. He underwent surgery, and was in the hospital with quite a long recovery road ahead.  

Dealing with a family health issue like that isn’t easy – and often comes with medical bills that can put a strain on budgeting for other necessities like food. How did your relationship with the family support them through this difficult time? 

About two months went by, and I still hadn’t seen Grandpa return to the Pop-up Pantry. I was worried about his health and also wanted to make sure that he didn’t lose access to the pantry’s services if he was still in need of the food. That’s when I remembered that included in the handwritten card that his granddaughter had given me, was her mom’s contact info.  

So, I reached out to see how Grandpa was progressing and to support them in finding ways to help Grandpa get back on his feet (including maintaining his access to food from the pantries). That’s where the whole community pitched in – his kind neighbors picked up his groceries for him, while his daughter-in-law became the primary caretaker to look after him at home.

Have you been able to speak with Grandpa since his accident? 

After about nine months, I finally saw Grandpa return to the pantry with his daughter-in-law. It brought my dad and I so much joy to see Grandpa up and about, walking, and looking healthy and strong. We chatted for a bit, and both thanked us for just always sending good thoughts and checking in on them. For me personally, this was honestly one of the most rewarding days at the pantry. Not to mention, it was the first time that Grandpa got to see for himself the farmer’s market-style in action!

Double cause for celebration there! That’s amazing. We’re glad that Grandpa made a strong recovery, and that he got to see the switch from pre-bagging groceries to a farmer’s market-style pantry! Thank you for sharing this story with us — and thanks to you and your dad for being such superstar volunteers, neighbors and advocates.  

Volunteering: An Unexpected Gift

December 22, 2023

If you asked Nick his driving motivation to home-deliver groceries to neighbors during the pandemic, he simply felt it was the right thing to do: “I feel very strongly that people should not go hungry. I think that of all the things that humans confront, hunger is the worst. So, I just wanted to help make food available.” What he couldn’t have expected was to come away from his volunteering experience at the Food Bank with some new home décor — but more on that later. 

From New Neighborhoods to Familiar Faces 

After working in the warehouse and at different Food Bank pantries during the early pandemic, Nick signed up to home-deliver groceries to seniors, families with young children, folks with disabilities and other neighbors who weren’t able to make it to a traditional pantry but still needed food. His shift took him all throughout the city — including neighborhoods that he, after many years of living in San Francisco, had never been to before.  

Then, he got an email from the Food Bank, inviting volunteers to “adopt a building,” or deliver to the same building and neighbors each week. 

“That’s how I got into home-delivering groceries at an apartment complex in Japantown. And it’s been extremely fulfilling. I enjoy seeing the same people again and again. They have a true multinational force in that building, so it’s a huge variety of people,” Nick shared.  

Communicating Through Food 

“I’ve had all kinds of food given to me because people just want to acknowledge me bringing food to them,” Nick told us, highlighting how despite communication barriers, both volunteers and participants find a way to share their mutual care and respect. Though Nick is the one dropping off groceries, including 70% fresh fruits and vegetables, pantry staples like rice, and proteins like eggs and chicken, many neighbors reciprocate in their own way. 

“There’s one unit with an elderly couple, and the woman is a baker. She makes these palmiers that are so good! And then for example, this week, one person gave me a bag of raisins and date pieces.” Who knew volunteering could be such a sweet gig? 

A Heartfelt Gift 

But of all the moments he’s shared with other neighbors, one memory with John and Yihung, an older couple on his delivery route, sticks out for Nick above the rest. 

“John asked me one time how old I am [75]. I told him, and he just was blown away. He wound up making me a scroll, which is in English and in Chinese characters. It’s just incredible that he took this effort to prepare that scroll, as a way of saying thank you. I almost choke up thinking about it,” Nick shared.  

The hand calligraphy of the beautifully ornate scroll reads: Mr. Nick: Seeing you at this age, you still working hard to serve our elderly. I can’t help but say: the world would be more beautiful if there were more people like you! 

In Nick’s words: “It’s really a beautiful thing, isn’t it?” 

Just the Delivery Boy? 

Nick was immensely touched by John and Yihung’s gesture and hangs the scroll in his home to this day. But he was quick to point out that it takes a whole community of people to make delivering groceries possible, week in and week out. 

“I am humbled by all the effort behind me, by all the people at the Food Bank who make this happen. That’s the extraordinary part of this. The people who are out there on the curb in all kinds of weather, loading groceries into people’s cars, people who are working in the warehouse day after day, that’s not exactly the easiest thing to do,” he said. “I’m just the delivery boy.” 

Nick’s right: transformative change takes collective action. But that’s exactly why the hard work of volunteers or “delivery boys” like Nick is so critical to ensure that fresh groceries can reach neighbors across San Francisco and Marin. Thousands of families, including John and Yihung, depend on home-delivered groceries to put food on the table and keep up with the ever-high cost of groceries, rent, medical bills, gas and more.  

We can’t promise you a handmade scroll of appreciation. But here’s what volunteering WILL deliver: greater connection with your community, a critical service for our neighbors, and an opportunity to help provide Food For All. Join Nick and sign up to “adopt” a route – fill out this form of interest to get more details.   

Technology That Makes an Impact: Q&A With Cruise

September 19, 2023

Home-Delivered Groceries (HDG) is one of the flagship services our Food Bank offers, serving thousands of participants every week. HDG fills critical gaps in the food assistance landscape: it means that people who find it difficult or impossible to attend food pantries, like seniors or adults with disabilities, can still receive the fresh, nutritious groceries they need. “The produce is just wonderful,” shared Violet, a resident of the Richmond district and HDG participant. “It’s hard for me to lug vegetables home – they’re heavy, you know? And I don’t want to be a burden on my sons and their families.”

But HDG wasn’t always as robust as it is now. Thanks to partners like Cruise, we were able to quickly scale the service when shelter-in-place began in 2020. Their commitment to serving the community is moving us closer to providing food for all. We sat down with Cruise to hear more about our partnership.

Food Bank (FB): When and how did the partnership with the Food Bank come about?

Cruise: When the pandemic hit in early 2020, food insecurity skyrocketed across San Francisco. The number of people who needed support from the San Francisco-Marin Food Bank nearly doubled.

At Cruise, we started by simply asking how we could help. After talking with the Food Bank’s leadership, we committed part of our all-electric fleet of autonomous vehicles (AVs) to quickly scale the HDG program and aid in delivering groceries to those in need. What initially started as a crisis response program in 2020 has grown into a long-term community partnership – to date, we’ve delivered millions of meals with our AVs – and more than three years later, we’re honored to continue delivering these meals six days a week.

 

FB: What benefit have you seen to giving back to the community in this way?

Cruise: Our Cruise for Good partnerships have provided benefits for our community and our company. We’ve delivered over 2.5 million meals to local residents in need, particularly in underserved areas. We’re proud to directly be partnering with San Francisco-Marin Food Bank in a robust way – our teams work together on a daily basis to ensure we’re utilizing the best of our technology to meet a community need in bringing nutritious food to people in a way that fosters equity and dignity.

We’ve also learned through this process. Community partnerships have allowed us to tangibly see how our technology can be harnessed to directly meet the needs of our neighbors – and as a result, these partnerships have been a significant source of employee pride as well as provided operational learnings for our business.

 

FB: Cruise took the 1% Pledge, did your partnership with the Food Bank influence that decision in any way?

Cruise: Absolutely! Serving our communities is core to our mission, but it was this partnership that started in the pandemic that was pivotal for us in realizing our potential to meet urgent challenges in our community even while we were pre-commercial.

While this began organically, it is now core to how we operate. Cruise for Good is a formal program anchored by our Pledge 1% commitment to dedicate at least 1% of our fleet to serving the needs of our local communities.

 

FB: Cruise isn’t just working with the Food Bank, are there other ways you are engaging with the community?

Cruise: The hunger crisis also sits at the intersection of a climate crisis, with over 30 million Americans facing food insecurity, while food waste reaches record highs. Recently, we partnered with food rescue nonprofit, Replate, to launch a first-of-its-kind driverless, all-electric food rescue initiative to combat food insecurity, food waste, and climate change. Cruise’s AVs now deliver recovered meals from local restaurants and business to nonprofits serving those experiencing food insecurity.

In addition, millions of Americans don’t have access to reliable transportation, which in turn creates barriers to economic mobility. That’s why we extended our partnership with nonprofit SF New Deal to provide free rides to late-shift service workers here in San Francisco. In the first few months of this ridehail partnership, Cruise has provided hospitality workers with thousands of rides to workers who often have limited safe or affordable ways to get to and from work.

 

FB: September is Hunger Action Month, a time for people to step up to take tangible action to end Hunger. How would you encourage other companies to take action?

Cruise: Hunger Action Month is an important reminder: it’s up to all of us to take action to end hunger.At Cruise, social impact is in our DNA and embedded in our mission to build more sustainable, equitable, and accessible communities – so it’s natural that our employees have shown genuine enthusiasm for this partnership and many teams across Cruise have volunteered and even led fundraising campaigns for the Food Bank. Volunteering with San Francisco-Marin Food Bank is a simple but effective way for individuals to take action to combat food insecurity. We’d also love to see other companies at One Big Table, where we’ll come together as a community to fundraise to end hunger.

We encourage companies of all sizes to leverage their resources (employee time and talent, in-kind and financial donations) to support critical organizations like San Francisco-Marin Food Bank – and consider joining Pledge 1% to institutionalize these commitments.