Tag: Food Bank

What’s in Store at the Shop Floor?

March 1, 2023

Step onto the shop floor at the Pennsylvania Warehouse and you’ll be greeted by racks filled with just about every item under the sun: fresh fruits and vegetables (of course), canned beans and proteins, fresh breads and pastries, eggs, frozen proteins like chicken breasts, and assorted dry, fresh, and frozen grocery items from supermarkets all over San Francisco.  

Through our “shop” program, we serve 243 partners in the community. Here’s how it works: on any given weekday, by appointment or drop-in, agencies ranging from congregate meal sites to afterschool programs can stop by the warehouse and shop for groceries from 8am-3pm.  

Donations and Fresh Rescue Lead the Way 

These Food Bank shop partners “pick up free produce, bread for 8 cents/pound, and other donated items for 18 cents/pound,” said Henry Randolph, Senior Shop Floor Manager at the Food Bank. “Produce comes to the Food Bank through the Farm to Family program just like it does for food pantries. But the other food we offer comes from community donations, or through our Fresh Rescue program. We’ll go out to local supermarkets like Whole Foods, Lucky’s, Safeway, Amazon and Costco, and bring back a variety of different products for our shoppers.”  

Flexibility, Variety, Affordability 

One partner, the Homeless Church of San Francisco, has been coming for the past three decades. Since they don’t operate a traditional pantry, the flexibility and price point of the shop floor is a huge draw. 

“At the place where we live, we bring in [unhoused] guests and we serve lunch and dinner five days a week. And we go out to different camps across San Francisco on Thursday and Friday nights and serve a full meal. On Sunday morning, we cook pancakes and serve them at the Embarcadero. And we also give out food boxes to around 30 people who live in hotels,” said April Prosser, co-founder of the Homeless Church along with her husband Pastor Greg Prosser. “So, we have a variety of needs. The donations from the Food Bank allow us to have really good meals.” 

Community Support Remains Crucial 

The Food Bank helps hundreds of partners meet the unique needs of their programs and agencies. But Henry says that lately, “demand is very high, with a limited supply,” because of inflation and supply chain issues, driving home the need for continued support from our community as we strive to keep our shop floor racks full for our neighbors and partners.  

In Henry’s words: “We’re trying to do the best we can. But if the Food Bank is hungry, how can we feed other people?” 

Through Challenges, Relationships Remain 

Regardless of current challenges, one thing remains stable: the relationships formed between Food Bankers and long-term shop partners. “I can think of a handful of agencies, like the Homeless Church, that have been shoppers for close to 30 years. And I think that’s really special because we all have a common goal: to provide services to our community. There are a lot of compassionate people that are really dedicated,” Henry shared.  

The feeling is mutual: April says that “from the beginning, the Food Bank has been a lifesaver. And Henry is a real blessing.”

What Food Means to Us

December 14, 2022

For many of us, the holidays are a time to gather around a shared meal. Pantries are perused, cookbooks are cracked, and calls are made to relatives for their special recipes (if you missed it, check out our community cookbook with contributions from participants, volunteers, and staff!).

Here’s what we know at the San Francisco-Marin Food Bank: in sharing a meal, we share our humanity. We’ve spent the last 365 days gathering stories from the community and asking: “what does food mean to you?”

“Food means nourishment”

One sunny February morning, we visited our partner Code Tenderloin in San Francisco and heard from volunteer Arielle: “Food means nourishment – of the mind, body, and soul. Food makes you feel good, gives you confidence and courage that maybe you don’t have when you’re hungry. Maybe best of all is you can share it with people – it’s the way to a person’s heart.”

Code Tenderloin’s Executive Director, Donna Hilliard, added: “I think, with our culture, food is everything. When we come together, we eat. When we celebrate, we eat. When we’re sad, we eat. Sharing meals especially means a lot. For the folks at Code Tenderloin, all of us have been on the ground, so we serve our food with love. That’s why so many people are comfortable coming back – we want them to feel like our extended family.”

Arielle, left, is a student, mom, and volunteer at Code Tenderloin. Donna Hilliard, right, is Code Tenderloin’s Executive Director.

CalFresh recipient Yurin told us how a balanced meal means wellness for her family. “It’s something fundamental to health,” she shared. “Having good food, healthy food, is vital to every person every day.”

And at a bustling Pop-up Pantry in San Francisco’s SoMa, participant Russ chatted with us after picking up his groceries. “It means everything,” he said, showing us a watermelon he was excited to slice into. “I’m learning how to eat healthier now that I can get more and better food from this pantry. I turn 65 next August. You can live a lot better as you learn how to cook, what to eat, and what not to eat.”

Yurin is a Marin resident, mom, and CalFresh recipient.

Making Space for Joy

“Food brings us together, you know? If you got a group of people together, bring a meal. Ain’t nobody fussing when you’re eating.” Cliffton is a longtime San Francisco resident and an artist – recently, he painted ‘Spirit of the Fillmore’ in the Buchanan Street Mall. He’s also a participant at our Rosa Parks Pop-up Pantry. “Food is nourishment for the body,” he continued. “Your body won’t allow you to be negative in that moment, because it’s getting good food.”

That’s the not-so-obvious benefit of a full pantry: with no worries about where the next meal will come from, our neighbors can bring a little more sweetness into their lives.

Laura Cedillo, center, is a Program Manager at our partner Native American Health Center. Cliffton, right, is an artist, longtime San Francisco resident, and participant at our Rosa Parks Pop-up Pantry.

Laura Cedillo, Program Manager at our partner Native American Health Center [https://www.nativehealth.org/], told us that “food means someone’s looking out for you and taking care of you.” Laura and her team pack bags of healthy groceries for anyone who needs them in a second-story space that’s part health clinic in the Mission. She views food as memories as much as sustenance. “When I think of food, I think of family, and I think of being cared for. It’s like, hey, how do I love myself? One of my best friends is Mohican from the New York area, and I remember on her birthday she was like, ‘I’m going to make myself some butternut squash.’ And now every time I make butternut squash, I remember my friend. I remember people I love when I cook.”

 

More than Just Calories

We heard loud and clear from almost everyone we spoke to that food is much more than something that fills your stomach for a few hours.

“I believe food means connection to others,” said Maria, who is both a participant and a volunteer at St. Peter’s Catholic Church in the Mission. “You can meet someone at the food pantry and get to know them and also know they care about you. Because all the people volunteering here, they care about all of us – that’s why they’re here.”

Maria, left, is a resident of San Francisco’s Mission district, and is both a participant and a volunteer. Pastor Richard Roberts, right, heads our partner San Francisco Community Fellowship.

“To share food is to get to know people, right?” said Pastor Richard Roberts at San Francisco Community Fellowship  one of our partners in the Excelsior. “It’s not just feeding them physical food, it’s emotional support and understanding, and getting people to a space where they feel comfortable and accepted. That’s what food means to me.”

As he spoke, Pastor Roberts watched volunteers pack grocery bags while photos of churchgoers at weddings and service days smiled down on them. For him, creating a community and holding a food pantry are all part of the same spirit.

Our Community Cookbook: Holiday Recipes and Stories

November 15, 2022

How many of our favorite holiday memories revolve around food? Spanning different cultures, regions and families, food is at the center of our tables and our traditions, especially during this time of year. So, inspired by the season, we set out to ask Food Bank staff, volunteers, and our community what some of their favorite holiday recipes and food-related memories are. Please enjoy this collection of stories and tasty treats – and let us know if you make any!

Hui Yu’s Soy Sauce Turkey and Potatoes

We met Hui Yu at her neighborhood pantry in the SOMA district, where she volunteers regularly and picks up groceries for her and her husband as well. Prior to retirement, Hui Yu worked in a restaurant kitchen, so she’s no stranger to feeding others. Now, she often cooks meals for friends in her senior living facility who can’t make it out to the pantry. Poultry was at the top of Hui Yu’s list as a holiday main: “With chicken, sometimes I’ll roast or fry it. Or, we’ll have the whole family over and then celebrate together with a turkey. On the outside, I’ll use Chinese soy sauce, put it all over the skin, massage it, and then inside, put some potatoes.” Sounds delicious!

Katherine’s Pfeffernüsse

Katherine, Donor Database Coordinator at the Food Bank, shared a Pfeffernüsse recipe (German spiced cookies) that brings back the memories of a winter trip with friends years ago. “One of the joys of food for me is that it can so easily evoke memories and sensations from good times with those I love, or on adventures in places I love. Pfeffernüsse will always remind me of the Christmas I spent in Berlin visiting friends. One bite and I’m suddenly coming in from the biting cold to have a small treat of the spiced cookie and a cup of hot tea after my daily ritual of wandering through the neighborhood Weihnachtsmarkt. The glazed version is common, but I also like them with a dusting of powdered sugar or just plain.” Keep scrolling for her full recipe!

Barbara’s Okra, Cornbread, and Sweets

Barbara, a senior living in the Fillmore who picks up groceries at her neighborhood pantry, sees the holidays as an opportunity. “My favorite recipes for the holidays are things you don’t make on a regular basis, traditional recipes that comes down from your family. My favorite recipe that was passed down to me is my mother’s okra.” At first thoughtfully pondering what else makes up her usual holiday table, Barbara began quickly listing other favorites: “I’m a dessert person, so I make lemon pies, coconut pineapple cake, peach cobblers and banana puddings. Oh, and cornbread dressing! Because there’s no recipe for that – it has the basics, the trinity: onion, pepper, celery. But it’s more of a feeling. So, the trick to that is to make a scratch cornbread.” We agree. Often, the best recipes aren’t written down or in a cookbook – they’re a feeling, or a memory.  

Steve’s Turkey Dinner

“I think holiday meals are always a way of coming together with family,” Steve told us at his neighborhood pantry. He’s a military retiree and a volunteer at his local pantry, where he also picks up groceries for him and his wife. For his family, the holidays are about the joining of different traditions. “I have a traditional turkey dinner, where I usually go up to my sister’s house for Thanksgiving. And then I host a turkey dinner for my wife’s family. My wife’s Chinese, so we tend to do Chinese vegetables, mashed potatoes and cranberries [on the side].”

Kim’s Naw Mai Fan

As Program Manager at the Food Bank, Kim is around good food quite a bit! But nothing quite compares to her family recipe for naw mai fan. “This is my mom’s recipe. She learned how to make this from my grandmother, an immigrant from the Toisan region of China in Guandong province. My grandmother came to San Francisco’s Chinatown right after World War II, where she raised my mother. We make naw mai fan every Thanksgiving and Christmas and it is my all-time favorite food.” Full recipe is included below, so please let us know if you give it a try!

María’s Ponche con Piquete

Sharing is caring! María is a mom, volunteer, and pantry participant in San Rafael. She told us that her family embraces potlucks during the holidays, but also for camping trips and other gatherings throughout the year. “Our tradition for Christmas is to get the whole family together, and everyone brings a little something. Someone brings the pozole, someone else the tamales, the champurrado, the ponche. We make ponche con piquete, like we call it back home – it’s made from fruit, and you add wine to your liking.” 

 

 

This is just a small sampling of the wide variety of food traditions in our community – a huge thank you to all who shared with us! To neighbors across San Francisco and Marin, we wish you a happy holiday season. We hope some of these recipes and stories inspire your next culinary adventure!

Detailed Recipes

Thank you to Katherine for sharing her Pfeffernüsse recipe. Here it is, in full: 

 

Thank you to Kim for sharing her family’s naw mai fan recipe. Here it is, in full:

 

Farmer’s Market Style…Is Always In Style

November 15, 2022

On a warm Tuesday morning in August, hundreds of our neighbors in the Canal District of San Rafael shopped for groceries. To an outsider, it might look like a farmer’s market, teeming with activity and brimming with bright produce. Birds chirped, kids shouted and laughed at the nearby Pickleweed Park play structure, and people stood around chatting.

This Marin food pantry looked much different than Tuesdays past. In late August, Bahía Vista was the first to switch from pre-bagged groceries back to farmer’s market style pantries – the way our pantries operated for years, prior to COVID.

COVID Pantry Pivots

Farmer’s market style means people choose what they want (and leave what they don’t), rather than taking home grocery bags packed by volunteers. Pre-COVID, all food pantries run by our neighborhood partners operated this way. But due to social distancing guidance, pre-packed bags became the norm.

Now, nearly three years later, we are slowly working our way towards re-opening farmer’s market style at all food pantries.

“What you’ll eat, you take”

At Bahía Vista, community members voiced their support for the transition.

“I thought this was kind of cool. There were times [before] where you might get something that you don’t necessarily need,” said Aaron, a dad of three and private security worker. “For us, six onions is a lot – I don’t know what to do with so much onion.”

Other neighbors like Mirsa agreed. “I love this. What you’ll eat, you take; and what you won’t, you can just leave, so it doesn’t go to waste.”

Picking what you like, what you know how to cook, taking as many ingredients as your family can use and leaving the rest are all meaningful decisions. And an essential part of offering services in a dignified way means ensuring our neighbors can say no to items they don’t want, or can’t use. As Community Support Coordinator Angela notes, “participants are more relaxed as they shop.”

Farmer’s Market Style Forecast

“For me, this pantry style is perfect.” – María, mom, volunteer and participant at Bahía Vista

The Food Bank is hoping to pivot all Pop-up Pantries back to this model in the future. Our second Pop-up Pantry, Golden Gate, just made another successful transition to farmer’s market in late October. And though it will take time and careful planning to pivot the remaining pantries, given that some see thousands of neighbors in a day, the positive reception and seamless transition at Bahía Vista and Golden Gate bodes well for farmer’s market style at other Pop-ups.

“Participants love the fact that they don’t have to take all the food items, and the children like helping the adults shop. And one of our favorite things, as staff, is seeing our participants interact with volunteers, as they now meet face to face while shopping for their desired options,” shared Mikey, Site Supervisor at Bahía Vista. “It’s been a great success.”

 

The White House Conference on Hunger, Nutrition, and Health: what it means for San Francisco and Marin

October 5, 2022

Last week, President Biden set an audacious goal: eliminate food insecurity by 2030. His commitment came as he presided over the first White House Conference on Hunger, Nutrition, and Health in over 50 years. 

“The energy in the room as the President of the United States of America made that commitment was kinetic,” said Tanis Crosby, executive director of the San Francisco-Marin Food Bank, who attended the conference. “To hear the reaction from people who are or have experienced food insecurity, advocates, teachers, academics, and more was profound.” 

This is the commitment anti-hunger advocates and food banks have been demanding from the federal government for decades.  

 

#FoodForAll means support for all

Ending hunger will take collective effort from all of us – including policymakers. Ahead of the White House Conference, we mobilized feedback from our community partners as part of the Feeding America Elevating Voices to End Hunger campaign. Their feedback, along with the voices of thousands of people experiencing food insecurity, other community-based organizations, and food banks nationwide helped formulate policy recommendations to the administration.  

 “Together with Feeding America, we uplifted voices to hear from people experiencing hunger. That, full stop, is our advocacy focus,” said Tanis. “We learn what works and where policy needs to improve from listening to people telling us what they need. That’s how we achieve our goal of ending food insecurity.” 

The responses from the listening sessions were clear: we must address the high cost of housing, rising inflation, low wages, unaffordable healthcare, racism, and other institutionalized discrimination to end hunger. One attendee summed it up: “people need more freedom to enjoy a life where they’re not worried about the basics.” 

The full Feeding America Elevating Voices to End Hunger report outlines the aspirations of our communities and  anti-hunger policy recommendations—informed by people facing hunger prioritize dignity, increasing access, expanding opportunity and improving health. 

 

It’s more than just food

When Tanis arrived at the White House Conference, she and other anti-hunger advocates asked for key policy recommendations grounded in what our communities said they needed. In breakout sessions, the Administration heard directly from advocates about the tangled web that holds people back, as advocates called for removing red tape and streamlining access to benefits people are entitled to.  

We know hunger is not just a COVID-era problem, and it will take all of us to drive the change we need. The San Francisco-Marin Food Bank applauds the Biden-Harris Administration for recognizing the intersectionality of these challenges. “The acknowledgement that there is no single culprit behind food insecurity was heartening,” said Tanis. 

This is our core philosophy: food is a basic human right, and we must address both the causes and consequences of food insecurity to end it. Doing so will require a multifaceted approach.  

 

Looking forward

“The White House Conference was a once-in-a-generation opportunity for the federal government to take concrete action to address hunger and its root causes,” said Tanis. “The impacts of hunger are compounding and pervasive and they do not affect us all equally. This was a powerful opportunity for the Food Bank to speak directly to federal lawmakers and advocate for meaningful policy change.” 

The last White House Conference on Hunger, Nutrition, and Health resulted in game-changing legislation that introduced key policies like SNAP (food stamps) nationwide. We’re optimistic the same will come from this year’s Conference.  

Specifically, the Food Bank is advocating for: 

  • Protecting and strengthening SNAP (food stamps, called CalFresh in California). By far the most effective federal policy to end hunger, SNAP puts money for food directly into people’s pockets. 
  • Permanently expanding the Child Tax Credit to strengthen social safety nets for families. 
  • Increasing the minimum wage to offset skyrocketing income inequality and cost of living and adjusting eligibility guidelines for federal programs accordingly to avoid a “benefits cliff”. 
  • Protecting and strengthening The Emergency Food Assistance Program (TEFAP), which is a vital source of food support for food banks across the country. 
  • Improving access to federal food, human services, and health assistance programs such as SNAP, WIC, and Medicaid, so that eligible people aren’t missing out on vital benefits. 

“In the end, it’s not about what happened at the Conference, but what we do next and how,” said Tanis. “Solutions co-created with communities that experience hunger are how we solve food insecurity. I’m looking forward to continuing that within San Francisco and Marin, and I’m excited to see meaningful federal change in the months and years ahead.” 

Pass the EATS Act

June 29, 2022

You can’t learn when you’re hungry. Yet, as many as 1 in 4 college students who struggle with food insecurity can’t receive CalFresh benefits (food stamps). Our Policy and Advocacy team is working to change this by lobbying Congress to pass the Federal EATS Act.  

CalFresh is one of the most important tools for addressing food insecurity and hunger. Recipients can shop for the groceries they want, when they want, by spending their monthly benefits at participating grocery stores and farmers markets. Unfortunately, students from low-income backgrounds are largely unable to access CalFresh because of barriers like a 20 hour/week work requirement. “The work requirement is an archaic rule that requires students to be working hours that they don’t have,” explained Meg Davidson, Director of Policy and Advocacy at the Food Bank.  

Eased Restrictions, Increased Participation

The current “work-for-food” rules are based on assumptions of a “typical” college student – upper middle class, with endless free time and family support. In reality, there is no typical student. Between required labs, rotations, and residencies, working to pay their bills, and even supporting families, many students simply don’t have 20 free hours in their week. School is work. Extra barriers to healthy groceries can spell the difference between obtaining a degree and halting their education. The Consolidated Appropriations Act of 2021 got rid of this “work-for-food” rule – temporarily – and the results were immediate. “During the pandemic, restrictions like the work requirement were lifted, and more college students were able to access CalFresh. So, we’ve seen that it doesn’t have to be so hard to get more students in the program,” said Meg.  

School is Work

However, expanded CalFresh eligibility for students is set to expire just one month after the federal Public Health Emergency is declared over. That’s where the Federal EATS Act – and you – come into the picture. The Federal EATS Act would permanently expand CalFresh access to low-income students by making attendance at an “institution of higher education” count as their work requirement. “The EATS Act recognizes that school is work,” said Marchon Tatmon, Government Affairs Manager at the Food Bank. “This bill will allow students to access the nutrition they need.” We need your help to make sure all students have access to healthy groceries that fuel their learning. You can sign up for Action Alerts and get involved through our email list: sfmfoodbank.org/advocacy. Let’s urge Congress to pass this permanent legislative fix for college hunger, together.  

“Not Part-time Employees”

June 28, 2022

CalFresh is supposed to be the first line of defense against hunger, but that’s often not the case for college students. For Dustin and Anthony, two among thousands of college students facing food insecurity, the Federal EATS Act would make a huge difference. Dustin is an LGBT Studies major and first-generation college student at City College of SF. Like many other students, Dustin turns to the Food Bank to stock his fridge and pantry. CalFresh isn’t an accessible option for him because of the work requirements and red tape in the application process. “I do not have the support of parents sending me through college, so I utilize the Food Bank when I don’t have funds,” Dustin told us at Rosa Parks Pop-up Pantry in March.  

School Comes First 

Anthony is a graduate student at UCSF, currently in his second year of the dentistry program. He’s been a recipient of CalFresh on and off since 2018. When we spoke on the phone, he laid out his simple problem with the work requirement for students. “When you’re in a rigorous academic program, you don’t really have much time to study if you’re working to make ends meet. It puts a lot of stress on students who are now focusing more on working instead of studying. We are full-time students, not part-time employees.”  

Not Enough Time in the Day 

For students who come from low-income backgrounds, a college degree holds the promise of less financial struggle in the future. Getting that degree, however, is not easy. And dedicating 20 hours of precious study time a week to a job, just so that you can buy groceries, doesn’t make it any easier. It’s a vicious cycle that forces students to choose between their studies and their survival. That’s why students like Anthony are such strong supporters of passing the Federal EATS Act. “I know countless friends and family members who are college students and could greatly benefit from CalFresh. With the EATS Act, if we remove these barriers then people will have much easier access to food.” 

The First 100 Days | Q&A With Executive Director Tanis Crosby

May 27, 2021

100 days into her tenure at the Food Bank, Executive Director Tanis Crosby reflects on her experience, her gratitude, and on the enormity of the imperative work ahead.

Tanis CrosbyWhat’s your overall pulse, 100 days in?

I feel incredibly grateful and humbled and… at home.

What’s one memory from your first 100 days that will stick with you?

One Wednesday evening, I volunteered packing boxes of food for seniors. Music was playing through the speakers—whoever curates our playlists is just magical—and next to me was this lovely man named John, who had been volunteering with us on Wednesdays for 21 years, wearing his food bank sweatshirt as a badge of pride. Next to John were a couple of women who were having a blast working together, just completely welcoming, and some families who came to volunteer as a unit. It was this beautiful community within a community that had sprung up.

At the end of the shift, the Food Bank project leader Robert announced how many pounds we had collectively packaged, and I looked around and felt such pride and celebration of taking action to fight hunger together. It was such a clear image of our vital service and the wholly unique way in which we bring the community together for a great cause. It was a moment.

Your second 100 days may look very different from your first as vaccines roll out. How is that changing the way you think about our priorities?

The pandemic is revealing that which we already knew to be true: Poverty and racism are inextricably linked to food insecurity. That is not going to go away when the masks go away. We’re going to focus on advancing our mission with the analysis and the framework that this team’s wisdom created, which is understanding that we are addressing not only the consequences of hunger, but also the causes. We will work on upstream and lasting solutions and are steadfast in our commitment to ensure we are making meals possible for our neighbors right now.

As we look forward, we also need to determine what it means to sustainably serve all of those who need us – those we are currently reaching and those we hope to reach. After more than a year spent responding to this crisis, how do we return to solutions we know work, but weren’t possible during the pandemic – like a farmer’s market style distribution to enable choice – and what innovations from our crisis response do we maintain – like the grocery delivery. This will be hard work, but it is essential work. The Food Bank is part of a critical safety net that is made up of grassroots, well-established, and new community-led organizations as well as government programs. Together we will find the solutions. Because we are all working collectively to fulfill our purpose of ending hunger.

This isn’t just a vision, it will be a future, with partners, donors and volunteers making it real.

Do you think there are ways in which the pandemic has changed our community for the better?

The pandemic was a stark reminder that you can work hard, get a job, and still find yourself at risk of homelessness or relying on the Food Bank to make sure that you’re not choosing between your PG&E bill and feeding your family. You can have good job and not be able to make ends meet in San Francisco or Marin.

That’s not going to go away anytime soon. And what it has created is empathy and a deep-seated understanding that food is a human right. The community wants to be part of taking care of each other. Whether they are a 10 year-old donating their small proceeds from a lemonade stand, or a Foundation giving millions, donors of all ages, of all means are recognizing that we’ve got to take care of each other. And that has been completely inspiring.

The Food Bank just announced its Capital Campaign to expand warehouse facilities. How do you envision that helping to chart our way forward?

In this coming year, we have a tall order. Delivering on these expansion plans is really about delivering on current community need; we started this project 5 years ago with the goal of building for the future, but it turns out we are building for right now.

We are renovating not to expand, but to sustain. Because it’s not about a building and it’s not about the number of pounds of food, it’s about having the space to feed our neighbors who are making real and practical choices every day about where they’re spending scarce dollars. Our community is hurting. People are making choices–choices that weigh on families, choices that are hard and hurt.

Our job is to relieve that hurt, to make it less stressful and more hopeful. It is not about a building. It’s about what happens as a result of having that capacity to deliver on this critical need, person, by person, by person, in all of the neighborhoods in which we serve.

What has surprised you most during your first 100 days?

What surprised me was what it means to see that sheer scope upfront, to see it come alive in the field. What surprised me was how excited I would feel to see the orders being built, knowing that they would be landing in a neighborhood pantry, a pop-up or a drive-thru and put into the hands of people in our community, our neighbors. Just the magnitude of what this scale feels like, to see it and to know what it means, not just hear about it or read about it, but to see it. And just the enormous sense of… I can’t think of another word other than pride. I feel so proud to be part of this team – staff, donors, and volunteers – that is delivering food and hope to every corner of our community.

Food Bankers Tell Their Stories

March 16, 2021

365 Days of Unprecedented Need

The time before COVID-19 fully entered our collective consciousness feels so far away, so unrecognizable it isn’t fair to say they feel like 10 years ago – it is of a different place and time entirely.

It’s almost as if we all celebrated the New Year prematurely, ignoring a much more consequential marker of time: March 17, the day the Bay Area shelter-in-place order officially went into effect. The eve of which was not spent watching fireworks or drinking something bubbly, but panic shopping and hoarding toilet paper and hand sanitizer.

After a very long and very challenging year that has forever changed the fabric of our community, we do not celebrate but we acknowledge this occasion. Between March 2020 and March 2021 more than 529,300 (as of 3/15/21) people died of the coronavirus, tens of millions of people lost their jobs, hundreds of thousands of businesses shut down, and in the process, 45 million people nationwide – including 15 million children – were thrust into food insecurity.

Food pantry line

“I was naïve.”

Food Bank staff packs bags

“I’m pretty sure I was at the office,” said Michael Braude, thinking back to when he first heard about the shelter-in-place order. “We already had been meeting to address our response efforts, but I don’t think anyone expected a complete shut-down to come from out of the blue as it did.”

Looking back none of us expected to be here a year later.

“I was naïve. I thought it would be over when the order was lifted – three weeks later,” remembers Gunilla Bergensten.

Food Bank staff and volunteers

“A devastating blow.”

As the months wore on, we all saw the images of food bank lines nationwide and the heart-breaking portraits of those in them. For the Food Bank staff, this need was not distant. Day in and day out we saw our community hurting, we saw our neighbors, our friends, and our family in need.

Cars wait for food pantry

“COVID has magnified the existing health and income disparities in the community I support,” said Lucia Ruiz. “This has been a devastating blow, which often causes me to feel both sadness and anger.”

Lucia Ruiz

Almost overnight we saw the need in our community double. In just 2 months we went from serving 32,000 households a week to 62,000 (we are now steadily seeing about 55,000 households weekly).

“Seeing the surge in people who needed food, oftentimes for the first time in their lives, kept me going,” said Joseph Hampton.

Food Bank warehouse

Keeping up with that level of demand was no small feat.

“The biggest challenge I think was getting food quickly while the retail market crashed. And operating at such a high UOS (Food Bank term for households) without increasing our physical working space,” said Angela Wirch. “With everyone panic shopping there was no getting rice…there were so many challenges. The money and infrastructure were gradual, but the need was immediate. We filled that second warehouse so fast.”

Angela Wirch

Two tractor-trailers, 10 bobtails, two new warehouses, and one giant tent to cover our parking lot later, we somehow found the space for 77 million pounds of food to meet the tremendous need.

Food Bank warehouse

Finding the People Power

“Never in my career have I experienced a more profound threat of not having a safe work environment for workers or enough workers available to run the operations,” said Nadia Chargualaf.

Nadia Chargualaf

“Half of our team was incapacitated because of COVID, so we were short-staffed for a long period,” said Johnny Lee, remembering how many staff members needed to stay home because of their health. “Many of our sites were closed at the beginning, and a few remain closed to this day. We used some PPE before COVID, but now we follow all the guidelines given to us by the CDC and strictly try to enforce distancing between participants.”

Johnny Lee

Cody Jang remembers, “I was at work when the news came in. Within hours we had lost close to 3,000 volunteer reservations. We were worried about how we would complete the work without volunteers.”

Cody Jang

But the community not only stepped up, they stepped up in droves. Within a matter of months, if not weeks, we were seeing twice as many volunteers as we welcomed pre-pandemic – that’ more than 157,000 volunteer hours since March 2020. Not to mention the support of Disaster Service Workers, corporate partners and community groups.

United Playaz

Challenges: Emotional and Physical

“The biggest challenge has been trying to stay safe during the days that I physically need to be at the office. Even after all this time, I still get a bit of anxiety when working in the office due to the extra layers of planning and endurance (mask-wearing, sanitation, etc.) that go into working within close proximity to others during the pandemic,” said Joseph Hampton.

Joseph Hampton

“The biggest challenge is really the emotional toll that COVID is taking,” said Ken Levin. “Both in people we may know that have been directly affected, or those affected tangentially. This past Saturday, I brought food to a friend who had just lost a family member. I left it at her doorstep. Then on Monday, I attended an online memorial for another friend’s husband. Not being able to see, hug, and be with these people in their time of need has been particularly difficult.”

Ken Levin

“There were multiple types of challenges to face. But one that I really wasn’t ready for was the isolation and loneliness of being separated from my loved ones,” reflects Lauren Cassell. “A lot of things in my life changed because of the pandemic, and I wish I had been more kind to myself. Having hard, unproductive days in the midst of a pandemic is okay.”

Lauren Cassell

Policy Makers Rise to the Occasion

As the need rose, so did the public consciousness around food insecurity. Even before the pandemic 1 in 5 San Francisco and Marin residents was at risk of hunger. Food Banks can’t meet the need alone.

“Before COVID, getting movement from elected officials on policies that impacted low-income people was much more of an uphill battle. By thrusting millions more Americans into hardship, COVID forced politicians to listen to anti-poverty and anti-hunger advocates much more seriously and take immediate action,” reflects Meg Davidson. “Things we’d been told were impossible for years we were able to make happen in a matter of weeks. Turns out, we were onto something when we’ve been repeating that making it easier for people to get the help they need when they fall on hard times is good for everyone.”

Meg Davidson

“We adjusted, pivoted and made the necessary changes to help more in our community to reduce food insecurity during the pandemic. I’m proud of some of our legislative victories, such as, improvements to CalFresh, like waivers, increases in benefits, the P-EBT rollout, online EBT purchase ability, etc.,” said Marchon Tatmon.

Mayor London Breed with Food Bank staff and volunteers

Perseverance Despite the Weight of the World

“I feel very lucky to work at the Food Bank. As challenging as this year has been, I am grateful for my colleagues. I’m heartened by the generosity of our supporters,” said Iris Fluellen.

Iris Fluellen

“There have been challenging moments, and breaking points, and everything in between, but we’ve kept the work going for our communities and for ourselves,” said Claudia Wallen. “My mom always says, ‘You must have a plan B, and if possible, a plan C.’  Never before has she been more right.”

Claudia Wallen

“Being able to help so many new people get CalFresh benefits – and getting to know my staff’s pets – has kept me going,” shared Liliana Sandoval.

Liliana Sandoval

“Although I haven’t sat in my pod or met everyone internally or externally, I’m humbled to be a part of the team,” shared Denise Chen. “The dedication and commitment we have in serving our community is truly amazing.”

Denise and Donna

“Growth is messy, even when you plan it. We definitely haven’t felt like the most organized bunch on some days, but we did the work that needed to get done clear-eyed and together. My heart is so full of respect and love for each and every team member,” said Kera Jewett. “We may have been tired, sore, in PJs, short-staffed, and completely overwhelmed, but I know for a fact everyone did their level best every single day. I couldn’t ask for a better group of people to go into battle with.”

Kera Jewett

“Looking back I would tell myself, this looks really bad, but there are many, many good people doing amazing things to turn this situation and this world around, politically, scientifically, and morally, so keep your eye on the prize and don’t give up,” said Bob Brenneman.

Bob Brenneman

 

Phillis & Lee: ‘Boring’ Until You Know Them

January 14, 2021

COVID-19 has brought tremendous attention to Food Banks. Newspapers nationwide included images of long lines of cars or people standing six feet apart waiting for food at food pantries in their top images of 2020. But something is lost in those images of people waiting for hours – the people.

Participants at our pantries are more than their circumstances.  They are people with families and friends, with jobs and hobbies, with hopes and fears, with sorrows and joys. And many of them – like Phillis and Lee – are full of surprises.

We first met Phillis (89) and Lee (81) in a line of cars waiting for groceries at the San Geronimo Valley Community Center’s Pop-up Pantry. They started coming to San Geronimo by way of the Community Center’s weekly senior lunch held on the same day as the pantry.

“We were friends with someone else who comes here. For weeks she kept saying you’ve got to come to the lunch, it’s great, you’ve got to come. Well finally we came,” explained Phillis. “We had lunch with her, and next door was the food pantry.”

Since coming to the pantry, they no longer need to spend money on groceries – a huge advantage considering almost half their income from Social Security goes to rent. Without it, Lee says, “we could survive.” Phillis pipes in, “but it would be very difficult.”

Despite their financial situation, they both say the real benefit of coming to the pantry has been the community.

“We are just so grateful for the San Geronimo Valley Community Center,” said Phillis. “We’ve met so many wonderful people, you can’t imagine.”

The Neighborhood Pantry: A Community Gathering

Food pantry coordinator greets participant

Before the events of 2020 neighborhood food pantries weren’t just the primary way the Food Bank gets food to those who need it—they were bustling, thriving communities. Regardless of if you were a volunteer or participant or both the pantry was a chance each week to catch up with friends. The farmer’s market-style meant not only that people chose the food they wanted, but that they were encouraged to mingle with their friends and neighbors before and after picking up their food.

“When you start talking to people, they may look old or they may look funny to you, but once you start talking to them, you just can’t imagine how much background there is, and just the lives they’ve led,” said Phillis. “When people say they are retired, you never hear their story.”

Lee agrees, “that’s so true. You think ‘boring’ until you know them.”

Lee and Phillis certainly were not boring, but they did have stories to tell—stories that went far beyond the pantry.

After talking to Phillis and Lee about why and how they started coming to the food pantry they mentioned they’ve only been married for three years. The two finish each other’s sentences constantly and have the banter of an old married couple, so you’d never guess it had only been three years.

Phillis said she was living in a veterans home in Yountville and “I needed a walking partner, and I heard him say he likes to walk.” Before she could say more, he chimed in, “it just grew.”

These are the kinds of stories you hear when you spend time at a pantry. At the Food Bank, our hope is food pantries will continue to foster this sense of community, and the food people receive will help to support the lives they want to lead—because everyone deserves to do more than just survive.