Our appointment system launches on Monday, February 22, 2021.
If you don’t have an appointment, but would like to schedule one, please reach out to Christy Tong at (415) 282-1907, x260 or Denise Chen at x240.
If you miss your appointment or need to shop more than once during a given week, please drop by during our daily drop-in hours: Monday-Friday, 11 AM – 3 PM.
Tentatively: May 2021
To ensure COVID-19 safety protocol, only 12 individuals (10 agencies maximum) can be on the Shop Floor at any given time.
We aim to minimize wait times. Thank you in advance for your patience!
Not immediately; this is a new system that we’re rolling out, therefore we will be evaluating and updating this process as time goes on.
New agencies or agencies that have been suspended can shop during our drop-in hours, until we conduct another appointment enrollment in the future.
Monday-Friday: 8:00 AM-3:00 PM
Appointments: 8:00 AM-11:00 AM
Drop-In: 11:00 AM-3:00 PM
Each appointment is one hour long (45 mins shopping + 15 mins loading).
Shop Floor Concierge Staff will be able to assist with loading, as needed.
Appointments are temporary during construction but will be evaluated for sustainability throughout the process.
Due to construction, there will be limited reserved parking on Pennsylvania Avenue.
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