When will the Shop Floor move within the San Francisco Warehouse at 900 Pennsylvania Ave?
Tentatively: June 2021
As of Monday, June 14, 2021 the Shop Floor entrance has permanently move to the South End of the building.
Please be aware and mindful of our ongoing construction – your safety is our top priority.
When does the new Shop Floor appointment system launch?
Our appointment system launched on Monday, February 22, 2021.
If you don’t have an appointment, but would like to schedule one, please reach out to Christy Tong at (415) 282-1907, x260 or Denise Chen at x240.
If you miss your appointment or need to shop more than once during a given week, please drop by during our daily drop-in hours: Monday-Friday, 11 AM – 3 PM.
How do I enter into the Shop Floor?
With ongoing construction, we have placed a doorbell outside of the entrance. Once you ring the bell, staff will be notified of your arrival and will greet + assist you through the South Parking Lot Entrance.
As this is a new addition, please let us know if you have any questions, concerns or feedback. We appreciate your patience in working with us to make this experience, as smooth as possible.
How many people can be on the Shop Floor at once?
To ensure COVID-19 safety protocol, only one shopper per agency (10 agencies maximum) is allowed on the Shop Floor at any given time.
We aim to minimize wait times. Thank you in advance for your patience!
If I don’t get the appointment timeslot that works for me, will I be able to change it?
Not immediately; this is a new system that we’re rolling out, therefore we will be evaluating and updating this process as time goes on.
What are the Shop Floor hours?
Monday-Friday: 8:00 AM-3:00 PM
Appointments: 8:00 AM-11:00 AM
Drop-In: 11:00 AM-3:00 PM
How long is my appointment?
Each appointment is one hour long (45 mins shopping + 15 mins loading).
Shop Floor Concierge Staff will be able to assist with loading, as needed.
Will appointments be temporary?
Appointments are temporary during construction but will be evaluated for sustainability throughout the process.
Is there reserved parking onsite?
Due to construction, there will be limited reserved parking on Pennsylvania Avenue.
Friendly Reminder: For safety, please back into the parking spot to avoid standing in the streets when loading items into your vehicle.