A New Kind of Pantry: Kain Na Community Food Hub

June 1, 2022

If you’ve ever walked through San Francisco’s Mission Bay, you know the district is new and modern, home to Bay views, public parks, and the iconic Chase Center. Much of the neighborhood is recently developed, and adding to the spirit of transformation in the district is a new kind of food pantry: Kain Na Community Food Hub, which opened its doors on February 4 this year. 

Kain Na was informed by the Mission Bay community and is operated by the Tenderloin Neighborhood Development Corporation (TNDC) to provide free nutritious and culturally relevant food in an open market space. Food is provided by the SF-Marin Food Bank and the Deep Medicine Circle. 

Local artist ChiChai included an acknowledgement of the Ohlone land Kain Na occupies in her mural for the space.

“TNDC has a successful and powerful legacy of engaging the community and taking direct action to meet people’s needs,” said Maurilio León, TNDC CEO. “Kain Na is an example of our values and the impact we can make in advancing food and health justice.”

Walking into Kain Na, which means “Let’s Eat” in Tagalog, it’s clear that the space was designed to welcome people inside. The name itself pays homage to the Filipino community of San Francisco and celebrates the universal language of food. Local artist ChiChai covered the walls with murals, including a prominent acknowledgment of the Ohlone land the building occupies. Paintings show people coming together and sharing platters of food, mirroring the abundant selection of fresh produce, meat and eggs, and pantry staples filling the food hub’s aisles.

Kain Na is a multifunctional space, and the rows filled with produce during market hours can be reworked into tables where food and nutrition classes are held. Cookbooks and pamphlets fill some of the shelf space. The space is bright, clean, and welcoming – much like the Mission Bay neighborhood it occupies. Located on the ground floor of TNDC’s supportive housing 626 Mission Bay Boulevard, Kain Na serves many building residents and is part of a holistic approach to addressing the root causes of food insecurity. 

A Shift to Empowerment 

Kain Na builds on the concept of a food pantry to offer even more choice and flexibility. Many food pantries are open for only a few hours once a week. For many participants, having a set appointment time is convenient – parents know they can grab groceries when they pick up their kids from school, or people who work during the week can depend on their Saturday time slot without needing to wait in line while doing their weekend errands. Kain Na, on the other hand, takes a flexible approach by staying open all day for several days a week, a better option for someone who has a more unpredictable schedule.  

“If a participant can’t make it one day to get their weekly food, they can visit the hub on the other days it’s open,” said Tina Gonzales, the Food Bank’s Director of Community Partnerships. “This reduces anxiety and fear of scarcity, making the food hub a positive shopping experience.” 

Participants are free to select their own food items.

The food pantries run by our partners like TNDC are committed to serving people with dignity, and one of the key elements of that is offering choice. Before the pandemic, all our pantries were set up like farmers’ markets, where participants were free to select the amount and type of food they received. For the last two years, we’ve had to pivot to pre-bagging groceries for our participants – but we’re working to bring back the empowerment inherent in folks choosing their own food in a farmers’ market setting. Kain Na is a great example of how to offer food options safely going forward. 

“It gives participants the choice to pick the food they need to feed themselves and their families,” said Tina. “Participants grab a watermelon when they are in season because their kids like the fruit. If they want to skip receiving 10 potatoes one week, they can choose the four potatoes they need instead.” This allows pantries and hubs to adjust their offerings to include foods they see their community wants.  

Kain Na also serves as an information center with free food and nutrition workshops. “It offers other community resources to improve participant wellbeing,” said Tina. “Things like CalFresh (food stamps) outreach, eviction defense resources, tax assistance, and summer programming for kids make Kain Na a community resource as much as it is a food program.”  

At the Food Bank, we’re looking to Kain Na Community Food Hub as an example of what some food pantries could look like in the future. It is offering yet another kind of service to help meet people where they are at. The food hub’s insight into what strategies work best to solve food insecurity in a post-COVID world will be invaluable. We’re proud to support TNDC and Kain Na in trailblazing solutions to hunger in San Francisco. 

Why She Keeps Coming Back: Volunteering in the Marin Warehouse

April 19, 2022

In January 2021, longtime Marin resident Michelle Griffin learned that many of her neighbors were still struggling to put food on the table—and the San Francisco-Marin Food Bank was running low on volunteers. It was the perfect fit for the hands-on opportunity she had been looking for. 

One year later, Michelle is still a regular volunteer with the Food Bank. It’s one of many ways she likes to be involved with her community, along with serving on local and state boards. The two things that keep her coming back to her local Marin warehouse are clear: the staff, and the mission.  

“I just love working with Randy at the Marin warehouse. He makes the shifts fun, and he always reports back on the impact of our volunteer work. He makes us feel like we are truly making a difference,” said Michelle.   

A Hidden Community Issue 

Randy Rollman is the Volunteer Coordinator at the Marin Warehouse, and as Michelle typically picks up two or three shifts per week, they see each other often. Randy relies on a committed group of volunteers like Michelle who show up week after week to pack and sort food for distribution. With food costs on the rise, many of our neighbors are at an even greater risk of going hungry. The work of community partners, warehouse staff, and volunteers is essential to keep up with the increased need. 

Food insecurity is such a hidden issue in Marin, and the Food Bank is really tackling that head-on. I see how efficiently [the warehouse] is run. I also enjoy seeing so many local partners and companies giving back, like Mollie Stones,” Michelle shared.   

Making Connections One Shift At A Time  

Michelle looks forward to Fridays at the warehouse when she will pack grocery bags for home delivery to seniors using the conveyor belt. And when she gets a spot for the popular Saturday morning shift, Michelle enjoys building boxes of groceries for the drive-through pantry and working alongside fellow volunteers.  

“We get a chance to meet and connect with our neighbors and let them know we are all in this together,” said Michelle. “We are all working together to provide food for all.”  

More Than a Food Pantry

April 19, 2022

Sharon Murphy looks forward to her weekly visit to the North Marin Community Services in Novato (NMCS). She knows that’s where she and her son, Rob, can get healthy, nutritious food, feel part of a welcoming community, and see friends.  

The North Marin Community Services in Novato is one of the Food Bank’s partners that exemplifies a holistic approach to caring for their community. They realize that many issues in our lives are interconnected, and that when we need help, it can be for several reasons. That’s why they offer assistance for food, financial aid, health and childcare. Every Tuesday they offer nutritious food through their Food Pantry and Childcare Healthy Food Program. They’ve been a life-saver for Sharon. 

Redefining Independence  

Sharon had lived an independent life and worked at a brokerage firm until she was 71. She also struggled with vascular difficulties. Sharon has had numerous surgeries for her medical condition, one of which required that her leg be amputated. Her life changed drastically, and tasks like shopping for groceries became very difficult. “I can’t do much with the loss of my leg, but I’m learning,” said Sharon. 

One of Sharon’s friends who volunteers at NCMS, recommended the pantry for food assistance for herself and Rob, who is now her caregiver. They had never gone to a food pantry before, yet from their very first visit, they felt welcomed by everyone there. “I think this place has really helped me in so many ways. The volunteers have made my experience enjoyable because they’ve all been friendly. I’ve made friends over the last six months–good friends. My son has made friends there too. 

When life brings unaccustomed changes, Sharon and Rob know that they can count on NMCS for food, friendship, and a bright spot in their week. As Sharon expressed, “The pantry has enhanced my life. Tuesdays are my pick-me-up days.” 

Building a Participant Volunteer Community One Bag at a Time

April 19, 2022

Mei has been picking up weekly groceries at our Martin Luther King Jr. pop-up pantry in the Portola neighborhood of San Francisco every week. After she retired as a seamstress, she took care of her grandchildren after they were born until they grew up. 

One day, Food Bank staffers passed out flyers asking participants if they’d be interested in volunteering. When Mei was approached, she immediately offered to volunteer and was eager to jump right in. 

“I enjoy coming here and wanted to help out,” said Mei, who smiled behind her mask while packing some carrots and winter squash into a food bag at the Martin Luther King Jr. pop-up pantry. “I always took my grandchildren to this park to play,” says Mei, “so this is my neighborhood.” 

Since then, Mei has been coming every week to pack food bags. Every Monday morning, the closed-off street next to Palega Playground and Recreation Center in the Portola neighborhood and just over a mile away from John McLaren Park turns into a food pantry. It’s a well-orchestrated symphony that participants have seen every week but are now helping to conduct. 

From Participant to Volunteer 

Louisa Cantwell, who supervises the pop-up, was looking for an opportunity to engage more with the community and decided to ask if the participants wanted to volunteer at this pantry with the Food Bank.  

“Even though the participants all speak different languages, there’s a genuine sense of community here. A participant volunteer said to me that she’s not able to donate food or money to the Food Bank. But she’s able to give her time, and she didn’t know she was able to do it before. She feels very empowered by that.” 

It’s also been easier for Louisa to fill up volunteer shifts. 

“What we found was by removing the barrier of having to sign up for a shift through our website, we were easily able to get people to come down and volunteer two to three hours of their time every Monday morning.” 

Annette, who’s a longtime volunteer, enjoyed seeing the change of pace since she started. “This is already a community-building experience,” she said. “To have participants volunteer with us too is incredible.” 

Preparing for 2022 and Beyond 

Louisa is planning to invite participants to volunteer at several other pantries. Because the community stepped up at the Martin Luther King Jr. pop-up, she’s hopeful that other pantries will see similar results 

“It’s really important to put equity at the center of what we do. These opportunities will give participants agency, choice, and power in the food distribution.” 

For Mei, volunteering while also receiving food made an impact on her. 

“I’m grateful to be able to get this food while volunteering because it helps so many people.” 

Meals on Wheels, Supply Chain Challenges, and Home-Delivered Groceries

February 9, 2022

It was 6am on a chilly Wednesday morning. Most people are still asleep in their beds at this hour, but in the parking lot of Meals on Wheels’ San Francisco headquarters in Bayview, the day had already begun. We came to tell the story of one of their main programs, a weekly sendoff of home-delivered groceries to participants across the city. Not only did we learn a lot about Meals on Wheels and the incredible work they do in San Francisco, but we also came away with an understanding of how the supply chain challenges that affected the Food Bank also impacted our partners.

As the black of morning slowly lightened to gray, about a dozen volunteers trickled in and gathered around a table to grab coffee and donuts before their shift. A Food Bank refrigerated truck slowly backed into the parking lot, and with a little direction from a woman in a Meals on Wheels fleece, the volunteers started dragging a few tables out of the warehouse and into the parking lot to form two assembly lines. Soon, pallets of carrots, onions, asparagus, and rice made their way to the assembly lines.

The last pallet unloaded off the truck had a surprise delivery of frozen high-grade fish. When we approached the woman directing the volunteers, she introduced herself as Stephanie Galinson, Volunteer Programs Manager at Meals on Wheels SF. “We pretty much know there’s going to be onions, apples, and carrots all winter long and we’re used to that,” she told me. But in the last two years, there’s been a lot of changes to what type of food we receive for our clients. “At the beginning of COVID, I guess the Food Bank had a sudden spurt of donations from restaurants that had to close down. So, we received some crazy wonderful stuff – the Food Bank called us one day and said, ‘Guess what you’re getting? Wagyu steaks.’ We said, ‘You’re joking, right?’ That Wednesday we carefully bagged up the gourmet steaks,” she laughed.

Ch-Ch-Ch-Ch-Changes for Home Delivered-Groceries and More

The pandemic threw Food Banking into chaos as we scrambled to find innovative solutions to unusual problems. But nearly two years in, we’re able to get enough context on how COVID impacts programs like home-delivered groceries that we can make some generalizations about how our work will be affected in the short-term future. The same goes for our partners like Meals on Wheels, who are starting to expect the unexpected. “We get unusual stuff – we’re getting more non-animal proteins, which is great. For example, we’ll get plant-based tuna substitute, or a lentil and rice package meal. We even had Impossible Burgers a couple weeks ago. The volunteers are excited about the increased variety, and it’s always interesting to get feedback from clients and learn whether they enjoy the new items. Some folks are excited to see something that’s not chicken or eggs, because it’s something different.”

Partners like Meals on Wheels, as well as our own food pantries, have seen such a change in the type of food they distribute for a few reasons. During the early days of COVID-19, we saw a spike in the number and type of donations we received. Our community has been incredibly generous during these hard times, whether it be through monetary donations that let us turn $1 into two meals or through the giving of food. In the first few months of the pandemic, we even saw some donated caviar pass through our warehouse on its way to participants.

But as the months of COVID have turned to years, we’re starting to see the effects of long-term disruption to industry, especially the global supply chain. “We’ve worked hard to overcome the barriers caused by supply chain challenges to meet the increased need for food assistance since the pandemic, but it puts tremendous strain on our financial resources,” Barbara Abbott, our Food Bank’s Vice President of Supply Chain, told me. Writ large, this means that we have to pay a lot more money for the food our neighbors need.

Not only are the Food Bank and our participants spending more money on food, but much of the available product is being bought out first by retailers. We’ve had to buy food from unusual places to replace what we lost due to cancelled or delayed shipments, like the frozen fish and Impossible Meat that partners like Meals on Wheels receive from us instead of the more typical seasonal food. The same goes for fruits and vegetables. Stephanie at Meals on Wheels, as well as many other partners, are seeing less-common produce like asparagus and pears replace the now harder-to-find regulars of onions, apples, carrots, and more for their home-delivered groceries.

The more things change, the more they stay the same

Just as we’ve had to change the way we work at the Food Bank, Meals on Wheels had to transform their program to adjust to the realities of COVID-19. But the impact our food pantry programs have on the community is still as important as ever.

Volunteer Meals on Wheels driver Michael picks up some bags of home-delivered groceries for his rounds.

“I have a fixed route in the Tenderloin,” a volunteer Meals on Wheels driver named Michael told us while loading packed grocery bags into his car. “I bring the groceries to my clients, and we look forward to seeing each other. It’s much more than just the food delivery – it’s talking with my clients, and respecting them, and empathizing with them.”

It takes a community to meet the challenges posed by food insecurity, COVID-19, and supply chain uncertainty. The Food Bank is committed to supporting Meals on Wheels and other partners by supplying fresh, nutritious food for home-delivered groceries, and volunteers like Michael are with us every step of the way. “My clients can always depend on me on a Wednesday morning, to come with a bag of groceries and a good word,” he said.

Booker T. Washington Community Center Transforms for Good

January 26, 2022

You notice Booker T. Washington Community Center as soon as you round the corner of Presidio Avenue near the Fillmore – amongst the classical Victorian architecture of San Francisco, Booker T. is a modern structure of sleek steel and glass. Its left side stands a little taller than its right to accommodate the community center’s fifty Affordable Housing Units, and a pop of cheerful poppy-red marks the entrance to the building.

Booker T. serves the Fillmore and Western Addition neighborhoods in many critical ways. Among those fifty Affordable Housing Units are twenty-four apartments specifically designated for youth transitioning out of foster care, and the community center is also home to after-school programs for kids, classes for families, COVID-19 testing and vaccination sites, services for seniors, and a food pantry program that the San Francisco-Marin Food Bank helps supply.

Pandemic Response

COVID-19 has changed not only how the Food Bank operates, but also how our partners like Booker T. Washington distribute food to their communities. “Our food pantry program, we’ve been doing it for a while,” said Ryan Babbitt, Director of Programs at Booker T. Prior to the pandemic, their pantry operated very differently. “We had it in person – we had it more personal.”

When shelter-in-place was instituted, Booker T. had to transform their food pantry program. Shutting down during the pandemic or only offering in-person service would have severely impacted the seniors that depend on their services. Seniors make up a significant portion of participants at the Food Bank and our partner pantries. That’s a trend we see at the state and national level, too – in 2019, 12% of seniors in California are food insecure. What’s equally concerning is that 63% of those hungry seniors have had to make the choice between paying for food and paying for their medications. according to a study by Feeding America. These statistics are from 2019, before COVID reared its head.

We don’t have data on senior hunger in the time of the coronavirus yet, but a look at how the virus changed daily life gives some clues. Those over 65 are particularly vulnerable to COVID-19, which made going to a neighborhood food pantry a very risky option. That’s why Booker T. adapted their program. With help from the Food Bank and Project Open Hand, another food security nonprofit in San Francisco, seniors and other homebound neighbors in Western Addition and the Fillmore have access to either home-delivered groceries or a healthy frozen meal every day of the week.

“You receive food, and you also help out. It’s amazing,” confirmed an elderly participant/volunteer at Booker T. named Phillip.

Looking Forward

Though new coronavirus variants have complicated the reopening many of us hoped for in the summer of 2021 – and seniors have remained cautious about coming to the Booker T. pantry – vaccines and routine masking mean that a few seniors have begun to trickle back through the community center’s doors. “We had one elderly lady come in yesterday. Her name is Ms. Blanchard, and she’s been a staple at Booker T. for over 30 years. And yesterday was the first time we’ve seen her and got to give her a hug, you know?” one staffer said with a smile. “She runs our bingo programs too. She’s so important to the neighborhood.”

Senior Stories: Patricia at Grace Fellowship

December 28, 2021

Every Saturday morning, Patricia, a longtime resident of San Francisco, walks or busses with her Chihuahua to our partner food pantry at Grace Fellowship Community Church. Sometimes her friend Lester joins her, but when we met her last month, it was just her and her dog. Patricia has been receiving food from Grace Fellowship for four years now, and the pandemic made her situation even more challenging. “When I couldn’t come to the pantry, oh, I was heartbroken. We [in my senior facility] were sharing food… I had to look in my cabinets for things that my dog could eat. It saves me so much, because I can’t afford things. I have to pay for my electricity and things, so there’s a lot of expenses.”  

The Senior Hunger Landscape

Everyone needs a little bit of help as they grow older, whether by asking a grandkid or a neighbor to mow your lawn or having a friend pick up a few things at the store. But as everyone in the Bay Area knows, living in San Francisco or Marin is expensive. High housing prices and a steep cost of living mean that balancing expenses can be challenging, especially if you’re living on a fixed income such as Social Security disbursements like many seniors are. The unfortunate reality is that seniors are at a high risk of being forced to choose between food, bills, and medical expenses. Feeding America recently reported that California’s senior hunger rate has hovered at 8.4% in 2018 and 2019. We don’t have official data yet on the impact of COVID-19 on senior hunger rates, but we can infer that affording food hasn’t gotten any easier. We recently surveyed over 7,000 participants and learned that more than 80% of them have yet to recover from the economic impacts of COVID-19, and recent problems in the global supply chain have made the prices of food rise in recent months.  

By getting food assistance, Patricia can pay her expenses while also improving her health. She, like many seniors, has a few health issues that poor nutrition makes more complicated. It’s the variety and type of food Patricia gets from Grace Fellowship that Patricia really appreciates. “I make smoothies out of the fruit and juice the celery. It’s really good for your intestines. And out of the rice, I make congee [rice pudding], or I make rice and I put whatever vegetables and chicken I got from the pantry in there. So you can make a lot of different things.” 

Our Partners Serving Seniors

Patricia is one of a community of seniors that the Food Bank, and our partner Grace Fellowship, serve. “We have quite a span of ages, though I think it probably leans towards seniors,” said Karen Seth, a pantry coordinator at Grace Fellowship. “One thing I think that we have really treasured is the relationships that we build with our guests and that they see us week in and week out. They’ll tell us what we’re going through. Some people have struggled with cancer, some people have struggled with losing their jobs, some people have been in and out of the hospital. And so, they tell us those things and we can be here and hear them and see them and receive them, and this can be a safe place for them.” 

It’s thanks to our supporters that we’re able to help our community and provide them with food that nourishes them and makes their lives better. This benefit extends beyond our participants. Rashmi, a volunteer at Grace Fellowship, told us, she loves coming to our partner pantry every Saturday. “I look forward to coming here,” she said. “I like giving food to the elderly and I feel happy when I give them extra food because I know them, and I know they are using the food.” 

A Place for Food and a Place for Community

December 15, 2021

If you take a walk down 16th Street in the Mission on a Saturday morning, chances are you’ll see a steady stream of people going into an unassuming terra cotta-colored building and leaving with a full bag of groceries – and often a smile as well. That building is Grace Fellowship Community Church, and every Saturday, a rotating duo of coordinators lead a group of volunteers to pack seventy-plus bags of groceries. This week, Karen Seth and Cindy Peterson are spearheading the food pantry. 

The church has been doing this every week for over five years, and the Food Bank has been proud to be their source of groceries throughout. The half-dozen volunteers that showed up to help this particular Saturday unloaded, packed, and distributed enough food for about seventy grocery bags. “We love when we get all the produce,” said Cindy. Eggs and bags of onions and green beans were stacked, rice was apportioned, bread was sorted, and music played from someone’s portable speaker. The energy in the room was clearly upbeat. 

But it’s not just food that Grace Fellowship is passing out – they also provide a community, even in the time of COVID. “One thing that we have really treasured through the five years is the relationships that we build with our participants and that they see us week in and week out, and they’ll tell us what they’re going through,” said Karen. “Some people have struggled with cancer, some people have struggled with losing their jobs, some people have been in and out of the hospital. And so, they tell us these things, and we can be here and hear them and see them and receive them, and this can be a safe place for them.” 

Pantry coordinator Karen Seth opens a box of green beans.

It’s Not Just Food 

At the backbone of Grace Fellowship’s food pantry is its volunteers. Though it takes just a few hours per shift, the work volunteers do at Grace and beyond is vital to food pantries staying in operation. They lift heavy bags of produce, protein, and grains after they’re dropped off by the Food Bank truck, sort produce into assembly lines to make sure a soft pear doesn’t end up crushed in a grocery bag below a heavier squash or melon, and hand out full bags to participants as they come down the line – which lots of volunteers say is the most rewarding part of their work. Many come week after week to serve their community. There’s no one-size-fits-all description for volunteers at the Food Bank and at our partner pantries; they are young and elderly, regulars and non-regulars, from all walks of life. Some are exclusively volunteers, but others both receive food assistance and volunteer. Take Rashmi, a future nursing student who first came to Grace Fellowship in 2017. 

Rashmi packs grocery bags for participants alongside other volunteers.

When Rashmi moved from Nepal to San Francisco, she was a high schooler with parents that each worked two jobs. Her neighbor used to share the food she received from Grace Fellowship with Rashmi and her family, and eventually Rashmi tagged along: “She took me here one day, and I signed up that day. It was my way of kind of being responsible for the household, since my parents both worked full time, two jobs.”  

The food and community Rashmi received from Grace Fellowship not only allowed her to help provide for her family, but also freed up her time and mental space to concentrate on her studies. “It’s just kind of like, ‘oh, one burden off my shoulders,’ in a way,” she said. “I can go about my week without having to worry about what to get for lunch or think about how much to spend, because budgeting is one of my big challenges right now.” Giving back to Grace Fellowship is important to her, too. “I look forward to coming here, then giving food to elderlies and I feel happy when I give them extra food because I know them, and they are using the food.” 

One of the other volunteers helps an elderly participant, Patricia, load a bag of groceries onto her walker as her small white dog jumps down to give space.  

“This place, it’s so nice,” said Patricia with a big smile on her face. “They’re so kind to you. They always have extra food and offer it. And they remember your name, and you just feel blessed.”