Three Cheers for Partner Pantry Reopenings!

April 20, 2023

Join us in celebrating our partners at Florence Fang Community Farm in the Bayview, who reopened their farmer’s market-style pantry back in March! Neighbors and community members gathered for the ribbon cutting and filled their carts and bags to the brim with pears, cabbage, grapefruits, sweet potatoes and more. 

Reopening for the Community

While some pantry partners were able to continue operating during the pandemic by pre-bagging groceries, many more – including Florence Fang – were forced to shutter their operations. Now, our Programs team is focused on helping those partners open back up for their neighborhoods. 

As partners reopen, “we’re reaching out to neighbors [currently enrolled in Food Bank-run pantries] to let them know they have a choice to return to their neighborhood pantry,” said Tina Gonzales, Director of Community Partnerships at the Food Bank. “When a pantry reopens, it’s exciting for people who used to go there – that’s their community.” Plus, pantries run by our partners will help us scale back our large Food Bank-run sites (which opened during the pandemic to meet the increased need, and are nearly all at capacity), making them smaller and more manageable.  

Farmer’s Market-Style Transitions

Many Food Bank-run pantries are also transitioning from COVID-mandated pre-bagging to farmer’s market-style. This pantry model centers choice by encouraging folks to take what they want and pass on what they don’t, while reducing food waste and plastic bag use. It’s a win-win for creating a more equitable and sustainable food pantry! 

Perhaps most importantly, farmer’s market-style creates opportunities for connection with community. “Sometimes if we’re working with a nonprofit, that’s how they check in with their participants. It’s through farmer’s market distribution,” said Tina. “They’ll start talking about the food and then learn, ‘I need to book you an appointment for free tax help, or eviction defense.’ It’s a good connecting point.” 

What’s in Store at the Shop Floor?

March 1, 2023

Step onto the shop floor at the Pennsylvania Warehouse and you’ll be greeted by racks filled with just about every item under the sun: fresh fruits and vegetables (of course), canned beans and proteins, fresh breads and pastries, eggs, frozen proteins like chicken breasts, and assorted dry, fresh, and frozen grocery items from supermarkets all over San Francisco.  

Through our “shop” program, we serve 243 partners in the community. Here’s how it works: on any given weekday, by appointment or drop-in, agencies ranging from congregate meal sites to afterschool programs can stop by the warehouse and shop for groceries from 8am-3pm.  

Donations and Fresh Rescue Lead the Way 

These Food Bank shop partners “pick up free produce, bread for 8 cents/pound, and other donated items for 18 cents/pound,” said Henry Randolph, Senior Shop Floor Manager at the Food Bank. Produce comes to the Food Bank through the Farm to Family program just like it does for food pantries. But the other food we offer comes from community donations, or through our Fresh Rescue program. We’ll go out to local supermarkets like Whole Foods, Lucky’s, Safeway, Amazon and Costco, and bring back a variety of different products for our shoppers.”  

Flexibility, Variety, Affordability 

One partner, the Homeless Church of San Francisco, has been coming for the past three decades. Since they don’t operate a traditional pantry, the flexibility and price point of the shop floor is a huge draw. 

“At the place where we live, we bring in [unhoused] guests and we serve lunch and dinner five days a week. And we go out to different camps across San Francisco on Thursday and Friday nights and serve a full meal. On Sunday morning, we cook pancakes and serve them at the Embarcadero. And we also give out food boxes to around 30 people who live in hotels,” said April Prosser, co-founder of the Homeless Church along with her husband Pastor Greg Prosser. “So, we have a variety of needs. The donations from the Food Bank allow us to have really good meals.” 

Community Support Remains Crucial 

The Food Bank helps hundreds of partners meet the unique needs of their programs and agencies. But Henry says that lately, “demand is very high, with a limited supply,” because of inflation and supply chain issues, driving home the need for continued support from our community as we strive to keep our shop floor racks full for our neighbors and partners.  

In Henry’s words: “We’re trying to do the best we can. But if the Food Bank is hungry, how can we feed other people?” 

Through Challenges, Relationships Remain 

Regardless of current challenges, one thing remains stable: the relationships formed between Food Bankers and long-term shop partners. “I can think of a handful of agencies, like the Homeless Church, that have been shoppers for close to 30 years. And I think that’s really special because we all have a common goal: to provide services to our community. There are a lot of compassionate people that are really dedicated,” Henry shared.  

The feeling is mutual: April says that “from the beginning, the Food Bank has been a lifesaver. And Henry is a real blessing.”

Our Community Cookbook: Holiday Recipes and Stories

November 15, 2022

How many of our favorite holiday memories revolve around food? Spanning different cultures, regions and families, food is at the center of our tables and our traditions, especially during this time of year. So, inspired by the season, we set out to ask Food Bank staff, volunteers, and our community what some of their favorite holiday recipes and food-related memories are. Please enjoy this collection of stories and tasty treats – and let us know if you make any!

Hui Yu’s Soy Sauce Turkey and Potatoes

We met Hui Yu at her neighborhood pantry in the SOMA district, where she volunteers regularly and picks up groceries for her and her husband as well. Prior to retirement, Hui Yu worked in a restaurant kitchen, so she’s no stranger to feeding others. Now, she often cooks meals for friends in her senior living facility who can’t make it out to the pantry. Poultry was at the top of Hui Yu’s list as a holiday main: “With chicken, sometimes I’ll roast or fry it. Or, we’ll have the whole family over and then celebrate together with a turkey. On the outside, I’ll use Chinese soy sauce, put it all over the skin, massage it, and then inside, put some potatoes.” Sounds delicious!

Katherine’s Pfeffernüsse

Katherine, Donor Database Coordinator at the Food Bank, shared a Pfeffernüsse recipe (German spiced cookies) that brings back the memories of a winter trip with friends years ago. “One of the joys of food for me is that it can so easily evoke memories and sensations from good times with those I love, or on adventures in places I love. Pfeffernüsse will always remind me of the Christmas I spent in Berlin visiting friends. One bite and I’m suddenly coming in from the biting cold to have a small treat of the spiced cookie and a cup of hot tea after my daily ritual of wandering through the neighborhood Weihnachtsmarkt. The glazed version is common, but I also like them with a dusting of powdered sugar or just plain.” Keep scrolling for her full recipe!

Barbara’s Okra, Cornbread, and Sweets

Barbara, a senior living in the Fillmore who picks up groceries at her neighborhood pantry, sees the holidays as an opportunity. “My favorite recipes for the holidays are things you don’t make on a regular basis, traditional recipes that comes down from your family. My favorite recipe that was passed down to me is my mother’s okra.” At first thoughtfully pondering what else makes up her usual holiday table, Barbara began quickly listing other favorites: “I’m a dessert person, so I make lemon pies, coconut pineapple cake, peach cobblers and banana puddings. Oh, and cornbread dressing! Because there’s no recipe for that – it has the basics, the trinity: onion, pepper, celery. But it’s more of a feeling. So, the trick to that is to make a scratch cornbread.” We agree. Often, the best recipes aren’t written down or in a cookbook – they’re a feeling, or a memory.  

Steve’s Turkey Dinner

“I think holiday meals are always a way of coming together with family,” Steve told us at his neighborhood pantry. He’s a military retiree and a volunteer at his local pantry, where he also picks up groceries for him and his wife. For his family, the holidays are about the joining of different traditions. “I have a traditional turkey dinner, where I usually go up to my sister’s house for Thanksgiving. And then I host a turkey dinner for my wife’s family. My wife’s Chinese, so we tend to do Chinese vegetables, mashed potatoes and cranberries [on the side].”

Kim’s Naw Mai Fan

As Program Manager at the Food Bank, Kim is around good food quite a bit! But nothing quite compares to her family recipe for naw mai fan. “This is my mom’s recipe. She learned how to make this from my grandmother, an immigrant from the Toisan region of China in Guandong province. My grandmother came to San Francisco’s Chinatown right after World War II, where she raised my mother. We make naw mai fan every Thanksgiving and Christmas and it is my all-time favorite food.” Full recipe is included below, so please let us know if you give it a try!

María’s Ponche con Piquete

Sharing is caring! María is a mom, volunteer, and pantry participant in San Rafael. She told us that her family embraces potlucks during the holidays, but also for camping trips and other gatherings throughout the year. “Our tradition for Christmas is to get the whole family together, and everyone brings a little something. Someone brings the pozole, someone else the tamales, the champurrado, the ponche. We make ponche con piquete, like we call it back home – it’s made from fruit, and you add wine to your liking.” 

 

 

This is just a small sampling of the wide variety of food traditions in our community – a huge thank you to all who shared with us! To neighbors across San Francisco and Marin, we wish you a happy holiday season. We hope some of these recipes and stories inspire your next culinary adventure!

Detailed Recipes

Thank you to Katherine for sharing her Pfeffernüsse recipe. Here it is, in full: 

 

Thank you to Kim for sharing her family’s naw mai fan recipe. Here it is, in full:

 

Farmer’s Market Style…Is Always In Style

November 15, 2022

On a warm Tuesday morning in August, hundreds of our neighbors in the Canal District of San Rafael shopped for groceries. To an outsider, it might look like a farmer’s market, teeming with activity and brimming with bright produce. Birds chirped, kids shouted and laughed at the nearby Pickleweed Park play structure, and people stood around chatting.

This Marin food pantry looked much different than Tuesdays past. In late August, Bahía Vista was the first to switch from pre-bagged groceries back to farmer’s market style pantries – the way our pantries operated for years, prior to COVID.

COVID Pantry Pivots

Farmer’s market style means people choose what they want (and leave what they don’t), rather than taking home grocery bags packed by volunteers. Pre-COVID, all food pantries run by our neighborhood partners operated this way. But due to social distancing guidance, pre-packed bags became the norm.

Now, nearly three years later, we are slowly working our way towards re-opening farmer’s market style at all food pantries.

“What you’ll eat, you take”

At Bahía Vista, community members voiced their support for the transition.

“I thought this was kind of cool. There were times [before] where you might get something that you don’t necessarily need,” said Aaron, a dad of three and private security worker. “For us, six onions is a lot – I don’t know what to do with so much onion.”

Other neighbors like Mirsa agreed. “I love this. What you’ll eat, you take; and what you won’t, you can just leave, so it doesn’t go to waste.”

Picking what you like, what you know how to cook, taking as many ingredients as your family can use and leaving the rest are all meaningful decisions. And an essential part of offering services in a dignified way means ensuring our neighbors can say no to items they don’t want, or can’t use. As Community Support Coordinator Angela notes, “participants are more relaxed as they shop.”

Farmer’s Market Style Forecast

“For me, this pantry style is perfect.” – María, mom, volunteer and participant at Bahía Vista

The Food Bank is hoping to pivot all Pop-up Pantries back to this model in the future. Our second Pop-up Pantry, Golden Gate, just made another successful transition to farmer’s market in late October. And though it will take time and careful planning to pivot the remaining pantries, given that some see thousands of neighbors in a day, the positive reception and seamless transition at Bahía Vista and Golden Gate bodes well for farmer’s market style at other Pop-ups.

“Participants love the fact that they don’t have to take all the food items, and the children like helping the adults shop. And one of our favorite things, as staff, is seeing our participants interact with volunteers, as they now meet face to face while shopping for their desired options,” shared Mikey, Site Supervisor at Bahía Vista. “It’s been a great success.”

 

Latin American Heritage Month

September 15, 2022

Hispanic, Latino, Latina, Latinx, Latine, Latin: To recognize this heritage month, we asked Food Bankers to share their preferences and thoughts on the terms we use to describe a population that encompasses a vast array of different countries, cultural traditions, languages, ethnicities, and more.

Survey Results

From our survey results, several things were clear:  

1) Overwhelmingly, Food Bankers who identified as part of this community do not identify with the term “Hispanic.”  

2) The majority of Food Bankers surveyed who identify as part of this community personally use Latino/Latina to identify themselves. However, the majority of Food Bankers also recognized and agreed with the use of the term “Latinx” to promote gender inclusivity.  

3) When possible, it is always best to ask individuals exactly how they personally identify.  

Limitations of Terms

We know none of these terms fully capture the complexities of the communities we are trying to represent, because the communities that have been grouped under the umbrella of “Hispanic” or “Latino” are not a monolith. All of these terms have pros and cons, and often directly tie back to histories of colonization/attempts to fit different diasporic communities under one label, voting bloc, etc.  

Decision: Latin American/Latinx

At the Food Bank, we want to use this month to uplift food changemakers who identify as part of this community in all their fullness and complexity. But talking about a large group of people necessitates a broader term. Given the feedback from our staff, this year we have landed on “Latin American Heritage Month,” and using the term “Latinx” as well.

We are continually reevaluating our language for inclusivity and accessibility.

Expanding Immigrant Rights and Justice: Q&A with Alex Danino

July 25, 2022

Every other month, Alex is a steering committee member and also meets with the Immigrants’ Rights and Justice Work Group of Marin. She is joined by representatives from nearly two dozen other community organizations.

As the Food Bank’s Senior Program Manager for CalFresh, Alex has seen firsthand the struggles some immigrant communities face regarding food insecurity. 45% of undocumented immigrants in California are food insecure, according to a report by Food4AllCoalition.

She understands how misconceptions and policies like the Public Charge rules, which deny lawful permanent residency to those who rely on public benefits, can prevent immigrant families from accessing crucial services. While CalFresh isn’t a public charge program, many still won’t apply out of fear. By partnering with fellow organizations in Marin, the Food Bank is able to be part of holistically serving our community and addressing the challenges they face.

We spoke with Alex to learn more about what the Committee is currently focusing on and what their plans are to further reach and support immigrant communities in Marin.

Food Bank: Can you tell us a little more about the Immigrant Rights and Justice Work Group and how it started?

Alex: The Immigrant Rights and Justice Work Group started as a Public Charge Working Group at first. We started to see lack of enrollment in public benefits, such as MediCal, CalFresh, and WIC, rental assistance, and this was due to the Public Charge fears during the Trump administration. So, we started to meet to talk about the challenges and what we were hearing on the ground. We also shared data and started to talk about strategies to support and undo the harm of the Public Charge rule towards the community.

Today, we’re still working with many nonprofits and organizations that represent the diversity of Marin County that work with older adults, children, families, the unhoused community, etc. We [Food Bank] were one of the initial partners that began raising the concern about access to CalFresh.

FB: What inspired you to do this work?

What really inspires me about this work is being able to lead by the voices from lived experience on the barriers to access and work with partners because I’m able to do my work in a multidisciplinary way and address the root causes of hunger. I’m able to listen and understand the challenges that organizations face. I get to hear about how they’re providing resources like rental assistance to clients that are facing high rent and costs while alleviating barriers to fair wages.

To me, food access brings an opening to the world of what more we can be doing. It’s such an ongoing opportunity for me to constantly learn and understand the community. The collective, the partnerships, the on-the-ground work, and overall motivation to help support clients in a holistic way are what inspires me.

FB: What is the Working Group currently focusing on?

We’re currently focusing on these priority areas:

  1. Ensure access to benefits and services, including disaster-related benefits
  2. Advance equitable recovery from COVID-19
  3. Implement federal immigration relief policies
  4. Reduce educational disparities and inequities

FB: Are there any specific challenges immigrant communities in Marin face?

Alex: Most of the immigrant community in Marin County is from Guatemala, Mexico and El Salvador. So, one challenge is they must navigate languages since not everyone speaks Spanish and there aren’t community interpreters and materials for the Mayan Indigenous community.

The other main challenge overall for the immigrant community is fear in advocating for their rights. The immigrant community feels like they have no voice due to racism against immigration. We also saw that with the pandemic and everything that was happening there were challenges on access to housing, fair wages, education, immigration status, and really understanding the Public Charge rule. So that’s why we’re working with organizations that represent the diversity of Marin County that also work with seniors, children, families, the unhoused, etc.

I’ve also seen more community members getting involved in community meetings and initiatives to talk about the challenges, find ways to get more involved and co-create solutions.

FB: What are you most proud of accomplishing within the Work Group?

I would say that the thing that I’m proud of is just the immediate support everyone provides as challenges occur. I’ve been able to share how we’re able to message around providing food for all in our pantry network and making it a safe space for all.

We also collaborate with First 5 to host forums. Every year they have several educational forums and educate on policy, bring in policymakers, along with Marin Community Foundation and Health and Human Services.

FB: Is there anything else you’d like to share?

This partnership is crucial. We’re all working in specific areas and in many ways , which can sometimes make us work in a silo. But by broadening and expanding partnerships, as we do in the IRJ Work Group we can do so much more. As a trusted member we can share resources of other organizations, which gives immigrants more ease while they get back on their feet, and that to me is collective impact towards sustainability.

The gratitude that comes from the community is so powerful. They pray for our families and us and give us blessings from their heart. And that to me is priceless.

 

Building a Participant Volunteer Community One Bag at a Time

April 19, 2022

Mei has been picking up weekly groceries at our Martin Luther King Jr. pop-up pantry in the Portola neighborhood of San Francisco every week. After she retired as a seamstress, she took care of her grandchildren after they were born until they grew up. 

One day, Food Bank staffers passed out flyers asking participants if they’d be interested in volunteering. When Mei was approached, she immediately offered to volunteer and was eager to jump right in. 

“I enjoy coming here and wanted to help out,” said Mei, who smiled behind her mask while packing some carrots and winter squash into a food bag at the Martin Luther King Jr. pop-up pantry. “I always took my grandchildren to this park to play,” says Mei, “so this is my neighborhood.” 

Since then, Mei has been coming every week to pack food bags. Every Monday morning, the closed-off street next to Palega Playground and Recreation Center in the Portola neighborhood and just over a mile away from John McLaren Park turns into a food pantry. It’s a well-orchestrated symphony that participants have seen every week but are now helping to conduct. 

From Participant to Volunteer 

Louisa Cantwell, who supervises the pop-up, was looking for an opportunity to engage more with the community and decided to ask if the participants wanted to volunteer at this pantry with the Food Bank.  

“Even though the participants all speak different languages, there’s a genuine sense of community here. A participant volunteer said to me that she’s not able to donate food or money to the Food Bank. But she’s able to give her time, and she didn’t know she was able to do it before. She feels very empowered by that.” 

It’s also been easier for Louisa to fill up volunteer shifts. 

“What we found was by removing the barrier of having to sign up for a shift through our website, we were easily able to get people to come down and volunteer two to three hours of their time every Monday morning.” 

Annette, who’s a longtime volunteer, enjoyed seeing the change of pace since she started. “This is already a community-building experience,” she said. “To have participants volunteer with us too is incredible.” 

Preparing for 2022 and Beyond 

Louisa is planning to invite participants to volunteer at several other pantries. Because the community stepped up at the Martin Luther King Jr. pop-up, she’s hopeful that other pantries will see similar results 

“It’s really important to put equity at the center of what we do. These opportunities will give participants agency, choice, and power in the food distribution.” 

For Mei, volunteering while also receiving food made an impact on her. 

“I’m grateful to be able to get this food while volunteering because it helps so many people.” 

Honor Latinx/Hispanic Heritage Month

October 15, 2021

We honor #LatinxHeritageMonth and #HispanicHeritageMonth and celebrate the members of the Latinx and Hispanic community. We have immense gratitude for our partners who work so hard to #endhunger in these communities in SF & Marin every day. Knowing that food insecurity rose to 19% in the U.S. amongst Latinx and Hispanic people last year, according to Feeding America, please consider showing support for our many partners who serve the Latinx and Hispanic community.

Honramos el #MesdeHerenciaLatinx y #MesdeHerenciaHispana y celebramos a los miembros de la comunidad latina y hispana. Tenemos una inmensa gratitud por nuestros socios que trabajan tan duro para acabar con el hambre en estas comunidades en SF y Marin todos los días. Reconociendo que la inseguridad alimentaria aumentó al 19% en los EE. UU. dentro de la comunidad latina /hispana el año pasado según Feeding America, considere mostrar su apoyo a estos socios.

The First 100 Days | Q&A With Executive Director Tanis Crosby

May 27, 2021

100 days into her tenure at the Food Bank, Executive Director Tanis Crosby reflects on her experience, her gratitude, and on the enormity of the imperative work ahead.

Tanis CrosbyWhat’s your overall pulse, 100 days in?

I feel incredibly grateful and humbled and… at home.

What’s one memory from your first 100 days that will stick with you?

One Wednesday evening, I volunteered packing boxes of food for seniors. Music was playing through the speakers—whoever curates our playlists is just magical—and next to me was this lovely man named John, who had been volunteering with us on Wednesdays for 21 years, wearing his food bank sweatshirt as a badge of pride. Next to John were a couple of women who were having a blast working together, just completely welcoming, and some families who came to volunteer as a unit. It was this beautiful community within a community that had sprung up.

At the end of the shift, the Food Bank project leader Robert announced how many pounds we had collectively packaged, and I looked around and felt such pride and celebration of taking action to fight hunger together. It was such a clear image of our vital service and the wholly unique way in which we bring the community together for a great cause. It was a moment.

Your second 100 days may look very different from your first as vaccines roll out. How is that changing the way you think about our priorities?

The pandemic is revealing that which we already knew to be true: Poverty and racism are inextricably linked to food insecurity. That is not going to go away when the masks go away. We’re going to focus on advancing our mission with the analysis and the framework that this team’s wisdom created, which is understanding that we are addressing not only the consequences of hunger, but also the causes. We will work on upstream and lasting solutions and are steadfast in our commitment to ensure we are making meals possible for our neighbors right now.

As we look forward, we also need to determine what it means to sustainably serve all of those who need us – those we are currently reaching and those we hope to reach. After more than a year spent responding to this crisis, how do we return to solutions we know work, but weren’t possible during the pandemic – like a farmer’s market style distribution to enable choice – and what innovations from our crisis response do we maintain – like the grocery delivery. This will be hard work, but it is essential work. The Food Bank is part of a critical safety net that is made up of grassroots, well-established, and new community-led organizations as well as government programs. Together we will find the solutions. Because we are all working collectively to fulfill our purpose of ending hunger.

This isn’t just a vision, it will be a future, with partners, donors and volunteers making it real.

Do you think there are ways in which the pandemic has changed our community for the better?

The pandemic was a stark reminder that you can work hard, get a job, and still find yourself at risk of homelessness or relying on the Food Bank to make sure that you’re not choosing between your PG&E bill and feeding your family. You can have good job and not be able to make ends meet in San Francisco or Marin.

That’s not going to go away anytime soon. And what it has created is empathy and a deep-seated understanding that food is a human right. The community wants to be part of taking care of each other. Whether they are a 10 year-old donating their small proceeds from a lemonade stand, or a Foundation giving millions, donors of all ages, of all means are recognizing that we’ve got to take care of each other. And that has been completely inspiring.

The Food Bank just announced its Capital Campaign to expand warehouse facilities. How do you envision that helping to chart our way forward?

In this coming year, we have a tall order. Delivering on these expansion plans is really about delivering on current community need; we started this project 5 years ago with the goal of building for the future, but it turns out we are building for right now.

We are renovating not to expand, but to sustain. Because it’s not about a building and it’s not about the number of pounds of food, it’s about having the space to feed our neighbors who are making real and practical choices every day about where they’re spending scarce dollars. Our community is hurting. People are making choices–choices that weigh on families, choices that are hard and hurt.

Our job is to relieve that hurt, to make it less stressful and more hopeful. It is not about a building. It’s about what happens as a result of having that capacity to deliver on this critical need, person, by person, by person, in all of the neighborhoods in which we serve.

What has surprised you most during your first 100 days?

What surprised me was what it means to see that sheer scope upfront, to see it come alive in the field. What surprised me was how excited I would feel to see the orders being built, knowing that they would be landing in a neighborhood pantry, a pop-up or a drive-thru and put into the hands of people in our community, our neighbors. Just the magnitude of what this scale feels like, to see it and to know what it means, not just hear about it or read about it, but to see it. And just the enormous sense of… I can’t think of another word other than pride. I feel so proud to be part of this team – staff, donors, and volunteers – that is delivering food and hope to every corner of our community.

Food Bankers Tell Their Stories

March 16, 2021

365 Days of Unprecedented Need

The time before COVID-19 fully entered our collective consciousness feels so far away, so unrecognizable it isn’t fair to say they feel like 10 years ago – it is of a different place and time entirely.

It’s almost as if we all celebrated the New Year prematurely, ignoring a much more consequential marker of time: March 17, the day the Bay Area shelter-in-place order officially went into effect. The eve of which was not spent watching fireworks or drinking something bubbly, but panic shopping and hoarding toilet paper and hand sanitizer.

After a very long and very challenging year that has forever changed the fabric of our community, we do not celebrate but we acknowledge this occasion. Between March 2020 and March 2021 more than 529,300 (as of 3/15/21) people died of the coronavirus, tens of millions of people lost their jobs, hundreds of thousands of businesses shut down, and in the process, 45 million people nationwide – including 15 million children – were thrust into food insecurity.

Food pantry line

“I was naïve.”

Food Bank staff packs bags

“I’m pretty sure I was at the office,” said Michael Braude, thinking back to when he first heard about the shelter-in-place order. “We already had been meeting to address our response efforts, but I don’t think anyone expected a complete shut-down to come from out of the blue as it did.”

Looking back none of us expected to be here a year later.

“I was naïve. I thought it would be over when the order was lifted – three weeks later,” remembers Gunilla Bergensten.

Food Bank staff and volunteers

“A devastating blow.”

As the months wore on, we all saw the images of food bank lines nationwide and the heart-breaking portraits of those in them. For the Food Bank staff, this need was not distant. Day in and day out we saw our community hurting, we saw our neighbors, our friends, and our family in need.

Cars wait for food pantry

“COVID has magnified the existing health and income disparities in the community I support,” said Lucia Ruiz. “This has been a devastating blow, which often causes me to feel both sadness and anger.”

Lucia Ruiz

Almost overnight we saw the need in our community double. In just 2 months we went from serving 32,000 households a week to 62,000 (we are now steadily seeing about 55,000 households weekly).

“Seeing the surge in people who needed food, oftentimes for the first time in their lives, kept me going,” said Joseph Hampton.

Food Bank warehouse

Keeping up with that level of demand was no small feat.

“The biggest challenge I think was getting food quickly while the retail market crashed. And operating at such a high UOS (Food Bank term for households) without increasing our physical working space,” said Angela Wirch. “With everyone panic shopping there was no getting rice…there were so many challenges. The money and infrastructure were gradual, but the need was immediate. We filled that second warehouse so fast.”

Angela Wirch

Two tractor-trailers, 10 bobtails, two new warehouses, and one giant tent to cover our parking lot later, we somehow found the space for 77 million pounds of food to meet the tremendous need.

Food Bank warehouse

Finding the People Power

“Never in my career have I experienced a more profound threat of not having a safe work environment for workers or enough workers available to run the operations,” said Nadia Chargualaf.

Nadia Chargualaf

“Half of our team was incapacitated because of COVID, so we were short-staffed for a long period,” said Johnny Lee, remembering how many staff members needed to stay home because of their health. “Many of our sites were closed at the beginning, and a few remain closed to this day. We used some PPE before COVID, but now we follow all the guidelines given to us by the CDC and strictly try to enforce distancing between participants.”

Johnny Lee

Cody Jang remembers, “I was at work when the news came in. Within hours we had lost close to 3,000 volunteer reservations. We were worried about how we would complete the work without volunteers.”

Cody Jang

But the community not only stepped up, they stepped up in droves. Within a matter of months, if not weeks, we were seeing twice as many volunteers as we welcomed pre-pandemic – that’ more than 157,000 volunteer hours since March 2020. Not to mention the support of Disaster Service Workers, corporate partners and community groups.

United Playaz

Challenges: Emotional and Physical

“The biggest challenge has been trying to stay safe during the days that I physically need to be at the office. Even after all this time, I still get a bit of anxiety when working in the office due to the extra layers of planning and endurance (mask-wearing, sanitation, etc.) that go into working within close proximity to others during the pandemic,” said Joseph Hampton.

Joseph Hampton

“The biggest challenge is really the emotional toll that COVID is taking,” said Ken Levin. “Both in people we may know that have been directly affected, or those affected tangentially. This past Saturday, I brought food to a friend who had just lost a family member. I left it at her doorstep. Then on Monday, I attended an online memorial for another friend’s husband. Not being able to see, hug, and be with these people in their time of need has been particularly difficult.”

Ken Levin

“There were multiple types of challenges to face. But one that I really wasn’t ready for was the isolation and loneliness of being separated from my loved ones,” reflects Lauren Cassell. “A lot of things in my life changed because of the pandemic, and I wish I had been more kind to myself. Having hard, unproductive days in the midst of a pandemic is okay.”

Lauren Cassell

Policy Makers Rise to the Occasion

As the need rose, so did the public consciousness around food insecurity. Even before the pandemic 1 in 5 San Francisco and Marin residents was at risk of hunger. Food Banks can’t meet the need alone.

“Before COVID, getting movement from elected officials on policies that impacted low-income people was much more of an uphill battle. By thrusting millions more Americans into hardship, COVID forced politicians to listen to anti-poverty and anti-hunger advocates much more seriously and take immediate action,” reflects Meg Davidson. “Things we’d been told were impossible for years we were able to make happen in a matter of weeks. Turns out, we were onto something when we’ve been repeating that making it easier for people to get the help they need when they fall on hard times is good for everyone.”

Meg Davidson

“We adjusted, pivoted and made the necessary changes to help more in our community to reduce food insecurity during the pandemic. I’m proud of some of our legislative victories, such as, improvements to CalFresh, like waivers, increases in benefits, the P-EBT rollout, online EBT purchase ability, etc.,” said Marchon Tatmon.

Mayor London Breed with Food Bank staff and volunteers

Perseverance Despite the Weight of the World

“I feel very lucky to work at the Food Bank. As challenging as this year has been, I am grateful for my colleagues. I’m heartened by the generosity of our supporters,” said Iris Fluellen.

Iris Fluellen

“There have been challenging moments, and breaking points, and everything in between, but we’ve kept the work going for our communities and for ourselves,” said Claudia Wallen. “My mom always says, ‘You must have a plan B, and if possible, a plan C.’  Never before has she been more right.”

Claudia Wallen

“Being able to help so many new people get CalFresh benefits – and getting to know my staff’s pets – has kept me going,” shared Liliana Sandoval.

Liliana Sandoval

“Although I haven’t sat in my pod or met everyone internally or externally, I’m humbled to be a part of the team,” shared Denise Chen. “The dedication and commitment we have in serving our community is truly amazing.”

Denise and Donna

“Growth is messy, even when you plan it. We definitely haven’t felt like the most organized bunch on some days, but we did the work that needed to get done clear-eyed and together. My heart is so full of respect and love for each and every team member,” said Kera Jewett. “We may have been tired, sore, in PJs, short-staffed, and completely overwhelmed, but I know for a fact everyone did their level best every single day. I couldn’t ask for a better group of people to go into battle with.”

Kera Jewett

“Looking back I would tell myself, this looks really bad, but there are many, many good people doing amazing things to turn this situation and this world around, politically, scientifically, and morally, so keep your eye on the prize and don’t give up,” said Bob Brenneman.

Bob Brenneman