Category: Programs

Adopting a Building Creates Relationships

March 29, 2021

Volunteer sign inIn September the Food Bank approached several regular Pantry at Home volunteers with an idea: adopt a building; commit to making all your deliveries to the same location and the same participants at the same time week after week for three months.

A few regular volunteers were all in.

Kelly Runyon and his wife Barbara decided to adopt a building as a way to show their love for a neighborhood they enjoyed visiting.

“I filled out an application and said I’d be interested in Chinatown,” said Kelly, who spent the next three months delivering to 44 participants every Monday and Tuesday.

Patricia Tuori, who had been volunteering twice a month for weeks, though it would be a great way to keep volunteering even after her work schedule changed. After adopting a building, Patricia always knew her Tuesday route would take about an hour and a half door to door.

She explained, “I was working while I was doing this, so, it was nice to take a little bit less time at it. But I still got to do it.”

A Whole New Experience

Both Kelly and Patricia felt that adopting a building (or in their cases a few buildings) enriched the Pantry at Home experience for both themselves and the participants.

Kelly and Barbara have lived in San Francisco since the seventies. Despite decades in the City, they still “went to a lot of neighborhoods that we had no idea even existed. So, it was interesting for that reason. We kind of got to know the city better.”

But the real joy came in adopting a few buildings. “We got to know individuals and they got to know us,” he said. “They knew when I knocked on the door, they knew my knock.”

They also discovered suppressing benefits on a pragmatic front. Coming back week after week helped them learn the ins and outs of each building. One apartment required a key fob to use the elevator – meeting the building manager and getting her cell phone number was their ticket in.

“Each week we could just text her as we were getting parked and then pick up a fob and do our thing,” explained Kelly. Delivering to that building “went from being an absolute, impenetrable ‘how do we do this’ problem to a whole procedure that was straightforward and always worked.”

Getting to Know the Neighbors

PatriciaFor Patricia, the greatest reward was getting to know people. “Rather than just going up to a house and you don’t ever see them again, you see the same people every week. It’s a really nice way to develop a relationship,” she said.

“When I was doing the same two buildings every week, I knew that the neighbor for this person takes both their bags,” she shared. “Or that the person in 202 would leave their door open and they want you to put the bag right inside on the stool.”

The support that came from getting to know each other went both ways. One woman saved all the jars she struggled to open during the week for Patricia to help her open them. Another participant checked in to make sure Patricia was okay after she took a couple of weeks off to quarantine.

“The benefit to [the participant] is just knowing that every Tuesday at 12:30, which is when I did it, there’d be a delivery and they didn’t have to hang around all afternoon or wonder when someone was coming,” said Patricia.

Adopting a building was “just a really nice way to develop a relationship. I don’t know why more people wouldn’t want to do it that way if they could,” she said. “It takes a lot of the unknowns out of it.”

 

Food Bankers Tell Their Stories

March 16, 2021

365 Days of Unprecedented Need

The time before COVID-19 fully entered our collective consciousness feels so far away, so unrecognizable it isn’t fair to say they feel like 10 years ago – it is of a different place and time entirely.

It’s almost as if we all celebrated the New Year prematurely, ignoring a much more consequential marker of time: March 17, the day the Bay Area shelter-in-place order officially went into effect. The eve of which was not spent watching fireworks or drinking something bubbly, but panic shopping and hoarding toilet paper and hand sanitizer.

After a very long and very challenging year that has forever changed the fabric of our community, we do not celebrate but we acknowledge this occasion. Between March 2020 and March 2021 more than 529,300 (as of 3/15/21) people died of the coronavirus, tens of millions of people lost their jobs, hundreds of thousands of businesses shut down, and in the process, 45 million people nationwide – including 15 million children – were thrust into food insecurity.

Food pantry line

“I was naïve.”

Food Bank staff packs bags

“I’m pretty sure I was at the office,” said Michael Braude, thinking back to when he first heard about the shelter-in-place order. “We already had been meeting to address our response efforts, but I don’t think anyone expected a complete shut-down to come from out of the blue as it did.”

Looking back none of us expected to be here a year later.

“I was naïve. I thought it would be over when the order was lifted – three weeks later,” remembers Gunilla Bergensten.

Food Bank staff and volunteers

“A devastating blow.”

As the months wore on, we all saw the images of food bank lines nationwide and the heart-breaking portraits of those in them. For the Food Bank staff, this need was not distant. Day in and day out we saw our community hurting, we saw our neighbors, our friends, and our family in need.

Cars wait for food pantry

“COVID has magnified the existing health and income disparities in the community I support,” said Lucia Ruiz. “This has been a devastating blow, which often causes me to feel both sadness and anger.”

Lucia Ruiz

Almost overnight we saw the need in our community double. In just 2 months we went from serving 32,000 households a week to 62,000 (we are now steadily seeing about 55,000 households weekly).

“Seeing the surge in people who needed food, oftentimes for the first time in their lives, kept me going,” said Joseph Hampton.

Food Bank warehouse

Keeping up with that level of demand was no small feat.

“The biggest challenge I think was getting food quickly while the retail market crashed. And operating at such a high UOS (Food Bank term for households) without increasing our physical working space,” said Angela Wirch. “With everyone panic shopping there was no getting rice…there were so many challenges. The money and infrastructure were gradual, but the need was immediate. We filled that second warehouse so fast.”

Angela Wirch

Two tractor-trailers, 10 bobtails, two new warehouses, and one giant tent to cover our parking lot later, we somehow found the space for 77 million pounds of food to meet the tremendous need.

Food Bank warehouse

Finding the People Power

“Never in my career have I experienced a more profound threat of not having a safe work environment for workers or enough workers available to run the operations,” said Nadia Chargualaf.

Nadia Chargualaf

“Half of our team was incapacitated because of COVID, so we were short-staffed for a long period,” said Johnny Lee, remembering how many staff members needed to stay home because of their health. “Many of our sites were closed at the beginning, and a few remain closed to this day. We used some PPE before COVID, but now we follow all the guidelines given to us by the CDC and strictly try to enforce distancing between participants.”

Johnny Lee

Cody Jang remembers, “I was at work when the news came in. Within hours we had lost close to 3,000 volunteer reservations. We were worried about how we would complete the work without volunteers.”

Cody Jang

But the community not only stepped up, they stepped up in droves. Within a matter of months, if not weeks, we were seeing twice as many volunteers as we welcomed pre-pandemic – that’ more than 157,000 volunteer hours since March 2020. Not to mention the support of Disaster Service Workers, corporate partners and community groups.

United Playaz

Challenges: Emotional and Physical

“The biggest challenge has been trying to stay safe during the days that I physically need to be at the office. Even after all this time, I still get a bit of anxiety when working in the office due to the extra layers of planning and endurance (mask-wearing, sanitation, etc.) that go into working within close proximity to others during the pandemic,” said Joseph Hampton.

Joseph Hampton

“The biggest challenge is really the emotional toll that COVID is taking,” said Ken Levin. “Both in people we may know that have been directly affected, or those affected tangentially. This past Saturday, I brought food to a friend who had just lost a family member. I left it at her doorstep. Then on Monday, I attended an online memorial for another friend’s husband. Not being able to see, hug, and be with these people in their time of need has been particularly difficult.”

Ken Levin

“There were multiple types of challenges to face. But one that I really wasn’t ready for was the isolation and loneliness of being separated from my loved ones,” reflects Lauren Cassell. “A lot of things in my life changed because of the pandemic, and I wish I had been more kind to myself. Having hard, unproductive days in the midst of a pandemic is okay.”

Lauren Cassell

Policy Makers Rise to the Occasion

As the need rose, so did the public consciousness around food insecurity. Even before the pandemic 1 in 5 San Francisco and Marin residents was at risk of hunger. Food Banks can’t meet the need alone.

“Before COVID, getting movement from elected officials on policies that impacted low-income people was much more of an uphill battle. By thrusting millions more Americans into hardship, COVID forced politicians to listen to anti-poverty and anti-hunger advocates much more seriously and take immediate action,” reflects Meg Davidson. “Things we’d been told were impossible for years we were able to make happen in a matter of weeks. Turns out, we were onto something when we’ve been repeating that making it easier for people to get the help they need when they fall on hard times is good for everyone.”

Meg Davidson

“We adjusted, pivoted and made the necessary changes to help more in our community to reduce food insecurity during the pandemic. I’m proud of some of our legislative victories, such as, improvements to CalFresh, like waivers, increases in benefits, the P-EBT rollout, online EBT purchase ability, etc.,” said Marchon Tatmon.

Mayor London Breed with Food Bank staff and volunteers

Perseverance Despite the Weight of the World

“I feel very lucky to work at the Food Bank. As challenging as this year has been, I am grateful for my colleagues. I’m heartened by the generosity of our supporters,” said Iris Fluellen.

Iris Fluellen

“There have been challenging moments, and breaking points, and everything in between, but we’ve kept the work going for our communities and for ourselves,” said Claudia Wallen. “My mom always says, ‘You must have a plan B, and if possible, a plan C.’  Never before has she been more right.”

Claudia Wallen

“Being able to help so many new people get CalFresh benefits – and getting to know my staff’s pets – has kept me going,” shared Liliana Sandoval.

Liliana Sandoval

“Although I haven’t sat in my pod or met everyone internally or externally, I’m humbled to be a part of the team,” shared Denise Chen. “The dedication and commitment we have in serving our community is truly amazing.”

Denise and Donna

“Growth is messy, even when you plan it. We definitely haven’t felt like the most organized bunch on some days, but we did the work that needed to get done clear-eyed and together. My heart is so full of respect and love for each and every team member,” said Kera Jewett. “We may have been tired, sore, in PJs, short-staffed, and completely overwhelmed, but I know for a fact everyone did their level best every single day. I couldn’t ask for a better group of people to go into battle with.”

Kera Jewett

“Looking back I would tell myself, this looks really bad, but there are many, many good people doing amazing things to turn this situation and this world around, politically, scientifically, and morally, so keep your eye on the prize and don’t give up,” said Bob Brenneman.

Bob Brenneman

 

Honor Black History Month

February 19, 2021

February is Black History Month and this year more than ever we have the opportunity to rethink how we acknowledge and affirm this month. Not only in the month of February but all year round, it is essential we recognize that our Black communities, neighbors and friends face food insecurity differently. The disproportionately high numbers for food assistance and lack of food access are a result of systemic racism. 

We at the Food Bank will continue to work to reduce barriers to food access for our BIPOC neighbors in need of food assistance. We will work with various local Black community members, organizations, faith-based groups and our local partner agencies to improve our programming and to increase food access.  

This month, in honor of Black History Month, consider donating to any of our partners who is doing the work to address this disparity head-on. The below is a selection of our community partners who serve the Black community.

Our Community Partners

In the coming weeks and months, we will also be spotlighting many of these partners on our channels so stay tuned.

 

Partner Spotlight | Treasure Island Fosters a Strong Community

February 10, 2021

When you cross the Bay Bridge by car or bus, you’ve probably noticed an exit right before the I-80 freeway continues to the East Bay, one that heads toward Treasure Island. If you took that exit, you’d find yourself on a human-made island that’s less than a mile wide and comprised of a few thousand residents.

What folks may not realize is that due to the island’s isolation, it has dealt with many issues, such as a lack of transportation, health issues from radiation exposure given the island was historically used as a dump, and limited food access.

“If you live here and you don’t have a car, you’re really restricted with taking a bus or paying for an Uber,” said Amanda Scharpf, a resident for seven years. “One of the biggest restrictions is if you can’t find something at the only market we have here, then you kind of have to haul it yourself all the way from downtown San Francisco.”

Limited Food Access 

Treasure Island didn’t even have a grocery store until 2012 when the Island Cove Market opened. Unfortunately, not everyone can afford to purchase food there.

To address this lack of food access, the nonprofit One Treasure Island, with the help of the Food Bank, has hosted a neighborhood food pantry at the Ship Shape Community Center for more than 20 years.

Every Tuesday, both volunteers and staff members come together in front of the community center and pack bags with fresh produce such as apples and lettuce, as well as meat or eggs and loaves of bread to give out to the participants who live on the island. Once the pantry opens, over 200 participants (up from over 85 participants before the pandemic), arrive by car or walk on over from their homes, and are enthusiastically greeted by the volunteers and staff. Some of the participants even stay to catch up and hear what others have been up to after grabbing their weekly bags of groceries.

Since the start of the pandemic, Amanda, who also manages the pantry, has seen an increase in the number of people using One Treasure Island’s services. Previously, many pantry participants worked in the restaurant industry; an industry heavily impacted by COVID. With many restaurants closing their doors temporarily or for good, around 117,000 jobs in the hospitality industry were lost in California during December alone. 

“We’ve had people come to sign up for the pantry and they’ve even said, ‘I used to work for this restaurant, and they just completely closed down, and I don’t know what I’m going to do.’ This has impacted many people,“ shared Amanda.

Providing Access for All  

Dave, a participant for over ten years, previously worked in landscaping and was barely getting by on his salary when he started coming to the pantry. He now works for the city and knows everyone at the pantry.

“The food pantry really saved my life,” he said. “[Otherwise] I’d be eating a lot more noodles.”

For some newer residents of Treasure Island, like Rickey, formerly incarcerated, coming to the pantry is the only choice for fresh food.

“This makes it a lot easier for us. Right now, we don’t qualify for benefits like food stamps, so it means a lot to us,” said Rickey.

Others like Mike, a long-time volunteer and participant who knows everyone living on the island, see the pantry as a tight-knit community that continues to be resilient during unprecedented times.

“I used to like the closeness; everyone on the island is my friend,” he said. “Now, you can’t get close [due to COVID]. It’s sad.”

Staying Hopeful

While the pantry is still the only option for many, Amanda stays hopeful for the future.

“At the beginning of COVID, we had lines around the block, and it was just nice to see that we can provide families with something that meant a lot to them,” said Amanda. “It’s always heartwarming when people show up with their kids because you get to know the kids too. It’s been very helpful, especially for the families. Living here on this island, I really felt like the community has come together a lot more in the last few months.”

Continuing Family Holiday Traditions During the Pandemic

December 17, 2020

“I was waiting for the holidays to be with my entire family,” says Anabely, while standing in line with her two young daughters to pick up a grocery bag at the Cornerstone Church Pop-up pantry. “But now because of the virus, I won’t be able to do that.”

Like many families, Anabely, her husband, and her two daughters always reunite with their extended family during the holidays. But now because of COVID-19, they’ll have to celebrate on their own.

“Every year, we get together for the holidays and celebrate together with food,” she says. “I love making tamales and I also cook turkey. I just love cooking.”

Celebrating with Food

Food is a tradition that 2020 hasn’t taken from us. We can’t see each other in person, but we can enjoy the food we always cook around the holidays.

Like many, Mei Yu stays connected with her family via WeChat. Of course, like the rest of us, she’s sad she can’t see her loved ones in real life but isn’t letting that stop her from making the food she enjoys every year and keep it festive.

“We love having roast chicken during the holidays,” she says. “We usually season the chicken with salt, chicken powder, and soy sauce, and we cook it in the oven for 20 minutes.” “I also love making vegetable dishes, salads, and cakes to celebrate with my family. We also put eggs in the salads.”

Mei Yu never finds herself alone in the kitchen. Her husband, son, and daughter join her to make these dishes—all of which are family recipes. 

Although Mei Yu considers these dishes to be simple, her family enjoy them regardless. 

“I can’t celebrate with my extended family this time, but I can still enjoy these dishes and celebrate with my own family.” 

Supporting Families this Holiday Season 

While families are finding ways to keep their traditions alive, many still struggle to afford food. That is why the Food Bank is working hard to meet the need and even include some extras like cooking oil during the holiday season to help families continue these traditions in a special way. 

“Getting food here helps us from having to purchase food I can’t afford,” says Mei Yu. “Food has gotten really expensive recently.” 

Anabely feels the same way. “We’re very thankful for the food. Our whole family is very thankful. God bless the Food Bank because what they’re is doing for people like my family that need food—it’s great and it’s really helpful for people that need it and love to cook.” 

Undocumented Immigrants Forgotten in Pandemic Relief

October 5, 2020

Each week, Diana and Cristina* wait patiently to get food at our Mission High School Pop-up Pantry. 

“I’ve been laid off for three months because of this virus,” said Cristina, who worked as a hotel housekeeper. “Most of the money goes to bills.”

Diana, a friend of Cristina’s who worked as a cashier at a café, echoes that concern. “The money that I do get is only for paying bills, and I don’t have that much money left to buy food.” 

The Food Bank is open to all, and they are among many immigrant participants who benefit from the groceries at our Pop-up pantries. However, for Diana and Cristina who are also undocumented, the Food Bank is one of the few supports to get them through the week.

Weathering the Pandemic Without a Safety Net

Prior to COVID, immigrant families were already impacted by the changes to the long-standing Public Charge rule. Undocumented immigrants who keep their government benefits such as CalFresh (food stamps) for more than 12 months within any 36-month period are barred from obtaining lawful permanent (or “green card”) status. As pandemic-related job losses exacerbate the need for food assistance, rules like Public Charge force families to balance seeking help with remaining in this country. 

Many resources are currently available to weather this pandemic but are inaccessible for undocumented immigrants like Cristina and Diana. For example, while both women lost their jobs due to COVID-19, they are still ineligible to receive unemployment benefits. Undocumented immigrants were able to receive a one-time disaster relief assistance fund and support from nonprofit groups due to ineligibility for federal assistance. 

The Governor also recently passed an expansion of the state’s Earned Income Tax Credit this year, allowing all tax filers, including undocumented people who pay taxes, to receive a tax credit. This policy change will put money back in the pockets of nearly 600,000 undocumented California taxpayers.

However, these are not long-term solutions and not every family is able to continue to receive assistance elsewhere. Bills such as AB 826, which would’ve provided emergency food assistance by distributing pre-paid grocery cards through food banks and immigrant-serving organizations to low-income communities including undocumented immigrants, was recently vetoed by Governor Newsom.

Currently, there aren’t any other bills to provide food aid to undocumented immigrants throughout this pandemic.

Navigating Remote Learning 

As single mothers and Spanish speakers, both Diana and Cristina found it challenging to find ways to educate their children while schools were closed. Although their children can speak English, the language barrier made it even more challenging for homeschooling.

“I try to create projects to keep my daughter busy and educated,” said Diana. 

On top of navigating homeschooling and distanced learning in a second language, Cristina and Diana were constantly ensuring their children, who typically received meals at school, were getting enough to eat each week. 

The Need to Feed 

Like many of us during shelter-in-place, both Diana and Cristina are concerned about catching COVID-19, especially knowing the Latinx population makes up an increasing proportion of COVID-19 cases in California due to historic inequities. 

“I’ve been feeling a bit trapped, but also afraid of going outside,” said Diana. “Still, I need to come here so that I can feed my seven-year-old daughter, Maria.” 

“If these programs didn’t exist, I feel like I wouldn’t be able to properly feed my son,” said Cristina, as she tightly hugged her son. “It especially helps because if my son wants specific foods, at least I’ll be able to use this food as a daily staple without feeling guilty about it.”

*Names used in this blog post are aliases to protect the identities of the participants

Church Remains Open as Physical Doors Close

August 27, 2020

While COVID-19 put limits on gatherings and in-person church services, Cornerstone Missionary Baptist Church in San Francisco’s Bayview district has found new opportunities for service through its Pop-up Food Pantry during this crisis.

Minister Damonn White at Cornerstone Church Pop-up Food Pantry“Although our church can’t fellowship in person and the doors for the church are closed, we like to say that the church is still open and we’re still doing the work,” explained Minister Damonn White, who spends his Thursdays at the Pop-up Pantry Cornerstone now hosts in partnership with the Food Bank.

The Pop-up at Cornerstone opened in May, making it the second Pop-up Pantry the Food Bank opened in the Bayview District after the Bayview Opera House. Each week it serves bags of fresh produce, protein, and shelf-stable items to 600 households from all over San Francisco.

The pantry may be new, but food has always been part of the ministry at Cornerstone Church. Not only do they feed about 250 families each year through their holiday food baskets, but they are also always prepared “if somebody comes to us hungry,” said Minister White. “We have families sometimes say, ‘I’ve been displaced, we need food to eat.’ We always have some food on hand.”

Challenges of COVID-19

Cornerstone Missionary Baptist Church has experienced the grief of this tragedy firsthand. When we spoke with Minister White in July, eight of his parishioners had gotten the virus, and one person had died.

Minister White explained, “the sad part of this is that when transitioning of life happens, that we’re not really able to love on people the way we would like to. But we just have to take the safety precautions, you know. We’re learning on a day to day basis, with gloves, masks, social distancing, and it’s tough. It’s tough.”

Their experience is not unique. The disproportionate impact of COVID-19 on Black and Brown communities is particularly evident in Bayview, where 31% of residents identify as Black compared to just 6% of San Francisco’s population overall. As of July, there were 192.91 cases of COVID-19 per 10,000 residents in the neighborhood – the highest infection rate of any San Francisco neighborhood.

Immediate Food Needs

The risk of the virus itself is not the only challenge for the Bayview community. In July, the Human Services Agency (HSA) conducted a survey of low-income San Francisco residents who receive its services. It found that Bayview had one of the highest percentages of people Cornerstone Church Pop-up Food Pantryreporting that they did not have enough food in the last two weeks.

HSA also found that while 34 percent of Black respondents reported food as their most immediate post-shelter in place need, only 26 percent reported visiting a food pantry.

The Food Bank is trying to address this by working with community partners like Cornerstone Baptist Church and the Bayview Opera House to ensure there are food pantries in the neighborhood. But we know simply opening a pantry is not enough. After hearing from local residents that lines were too long, we implemented an improved line management system where individuals registered for timeslots to reduce wait times. And we will continue working with community leaders to improve our outreach to the local community.

In the meantime, Cornerstone is happy to be of service to San Francisco residents far beyond its immediate community. “We want to make sure we meet the masses. We don’t want to be considered a Black church. We’d like to be considered a community church for all.”

And if you visit the pantry Thursdays, you’ll see they’ve achieved this. The Pop-up Pantry at Cornerstone serves a diverse cross-section of people. Thanks to the welcoming environment the Cornerstone community provides, we continue to see strong interest from neighborhood residents in wanting to join.

“For me, this is what it’s really all about. It’s nice to wear a suit and get up and say an elegant speech in front of a room full of people and inspire them to live a greater, a better life,” said Minister White. “But this right here is where the rubber hits the road. For me, I’m a people person. I’m a community person. I like to do whatever I can do to help people. So today and every Thursday, when I’m here, it’s so gratifying, you know, to walk away and know, okay, we actually helped some people today.”

Pauline’s Story | Librarian to Food Banker

August 10, 2020

Before the pandemic, Pauline Harris was working as a children’s librarian at the Richmond District Branch of the San Francisco Public Library. Now, she works at the Food Bank as a Disaster Service Worker.

“I miss being at the library, but I recognize that it’s important for me to be here,” said Pauline.

Disaster Service Workers are City and County employees who are not able to perform their typical day-to-day work right now. Pauline is just one of many who have been activated to support COVID-19 response efforts – such as contact tracing, staffing hotels where unhoused individuals are isolating, or helping at the Food Bank. 

During her first deployment at the Food Bank in mid-May, Pauline worked alongside volunteers packing fresh fruits, vegetables, grains, and proteins into bags for our temporary Pantry at Home program assembly line.  

“I remember I was told that we packed around 2,800 bags that day,” she said, recalling her first day. “It was a killer shift since I wasn’t used to it yet.”  

From Packing Bags to Curbside Assistance  

That shift didn’t stop Pauline from wanting to do the work for the Food Bank. 

Now on her second deployment, she is assisting volunteers who are delivering groceries through Pantry at Home to over 12,000 seniors each week. At the curb on Pennsylvania Ave, outside of the Food Bank, the volunteers pick up the packed grocery bags that are ready for delivery. Here, Pauline greets them and helps pack about 15 grocery bags into their car, and at times hears stories about the people they deliver to. 

“Sometimes, I feel like the folks that are bagging the groceries should come down and meet the drivers just to see what it’s like,” said Pauline. “Hearing where these bags go and interacting with the drivers has been a cool experience.” 

A Community Sentiment 

Pauline enjoys working with the volunteers. “The volunteers [drivers] are amazing people and always seem positive,” she said. 

“Seeing this many people that want to help makes me feel great about what I’m doing. It’s amazing how enormous the need is. At first, I knew the need was dire, but not at this level. That’s why, in my opinion, it makes the most sense for me to come and help. We should not be letting anyone fall through the cracks and become needlessly hungry.” 

Irene’s Story | We’re All In This Together

August 4, 2020

Growing up in San Francisco, my grandmother was everything to me. She had migrated from Nicaragua, re-married into a food family, and helped run a restaurant. So, she knew how to cook, and prepared meals for us regularly. Her kitchen was the epicenter of our family.

Today, I work at the Food Bank, supporting many of our Marin pantries. I see the space we created with our partners, and just like my grandmother’s kitchen, it’s at the center of our community, with food hitting the bullseye.

Pre-pandemic, it was a real family atmosphere—with music, food samples, and information about services. The pantry coordinator and volunteers knew every participant by name and often gave hugs. You’d hear them ask, “How are you feeling?” “How’s your daughter?” or “Are you coming to the event tonight?”

You’d feel the warmth and see that participants were comfortable with not only getting help but helping each other.

Since COVID-19 struck, the music and hugs have taken a pause, but the welcoming atmosphere has not. In Marin, we’ve changed many of our operations to drive-thru pantries. Folks drive up, open up their trunks, and a volunteer puts their groceries in. It’s a “no-touch” experience, but you can still see everyone smiling beneath their masks.

At a San Rafael drive-thru pantry, a woman got out of the car to open the trunk, and you could just see the appreciation in her eyes. She said, “You have no idea how much this means to me.” A group of us standing there all gave her an “air hug” from six feet away.

In Marin, there’s more space to have a line of cars, but it requires a lot more coordination. Our partner organizations, volunteers, and county worker support has turned everything upside down to make the food distribution work. For some pantries, we need anywhere from 30-50 volunteers. Folks get there early and set up assembly lines to prepare up to 600 bags of food.

Working six feet apart but alongside each other, we all feel a sense of unity: unity with volunteers and participants. We’re all in this together. When all is said and done, the new normal can be distressing. But I’m certain between the Food Bank, our partners, volunteers, and community supporters, we will get through this together.

Sandy’s Story | Grocery Delivery Makes the Difference

July 30, 2020

Before the pandemic, Sandy performed as a fiddler at festivals. And before that, as a young woman, she was an activist. She’s a mother and a grandmother with a zest for life.

She also knows what it’s like to experience hunger.

When she was a child living in Northern Ireland, there were times she and her brother would have to split what little food they had.

“I remember a time we split one scrambled egg,” she recalls. “Hunger has always been something. Not ‘I missed lunch,’ but true hunger.”

And now after 48 years in San Francisco, living through so much of this city’s rich and vibrant history, she is experiencing the challenges of living on a fixed income amidst the rising cost of living in the Richmond District.

“I’m living on my savings and I also get retirement. The rent here is $840 a month. I thank God it is only that. And my check is about 800 and…,” she pauses to think. “It’s close, I mean they are right next to each other.”

COVID-19: A Challenge for Seniors

Even before the pandemic, one in seven adults between the ages of 50 and 80 nationwide were food insecure. For many low-income seniors, the Food Bank was a lifeline, helping ensure they weren’t choosing between affording food and paying rent.

COVID-19 suddenly threw a new impossible choice into the mix: choosing between risking your health to pick up much-needed food or go without it. To guarantee they wouldn’t have to make that choice, we started grocery delivery to 12,000 low-income seniors in our community every week.

To aid in these efforts, the USDA also granted a waiver that allowed Amazon to deliver senior boxes from the Supplemental Food Program (SFP), which provides a monthly box of mostly shelf-stable food to seniors living at or below 130% of the Federal Poverty Income Guidelines.

While we look forward to bringing seniors back to the community centers, churches, and other weekly pantries locations, the recent spike in COVID-19 cases makes it clear: seniors like Sandy are still vulnerable.

Grocery Delivery Makes All the Difference

When Sandy’s husband was still alive, the couple relied on the monthly SFP food boxes. But her health challenges made picking up the SFP box difficult, and after her husband was killed, she stopped coming.

Even after she stopped picking up her SFP box, she kept in touch with Shirley Chen, senior program manager at the Food Bank. And in March, Shirley was able to connect her with our CalFresh team who signed her up for benefits, enroll in our Pantry at Home program, and even help her get her SFP box delivered straight to her door.

Unfortunately, the USDA ended the waiver allowing us to deliver SFP boxes for seniors shelter at home in June, making her Pantry at Home deliveries and CalFresh benefits even more crucial.

Thanks to the Food Bank, and the help of its caring staff members and volunteers, Sandy said she hasn’t been so well fed in a long time. “Do you know how long it has been since I could buy a rolled pork roast? My family came over and shared it with me. It fed 5 of us.”

In a time when we just don’t know what tomorrow will bring, the generosity of the Food Bank staff and her neighbors who make these deliveries means a lot. “I’m terribly grateful.”