Category: Stories

Home-Delivered Groceries a Lifeline for Former Chef | Dru’s Story

November 15, 2021

Fourteen years ago, Dru Devoe got on his Harley Davidson motorcycle and left his home in Florida with only clothes and whatever he could fit in his saddlebags. He landed in the Bay Area and eventually settled in Marin County.

In Florida, Dru owned a restaurant serving typical American fare. In his early days, he was the chef and wore all the hats. But as the business took off, he hired other people to help him. He always loved food. In Marin, he served food to the unhoused as a volunteer at the Ritter Center, which provides wraparound services, including providing food from the San Francisco-Marin Food Bank.  Dru worked odd jobs around the county in between his volunteering.

In 2016, tragedy hit when Dru suffered a stroke. He lost his independence, yet getting help was incredibly challenging. “I used to be very social,” he said. “But the changes in my brain from the stroke gave me extreme social anxiety.” 

Dru had savings from the restaurant, but he tore through them during his recovery. Like so many people with large medical bills, he was left virtually penniless. “I had to get on disability,” he said. “But even with that, I could barely pay the rent.” 

One day, a friend introduced Dru to Rebecca. She saw the state of his empty fridge, and she gently asked him if he could go shopping, knowing he was having trouble being around people. Rebecca asked if she could help. As luck would have it, she was a volunteer at a food pantry in Marin that also provided home-delivered groceries, in partnership with the Food Bank. 

Since then, every week Rebecca brings Dru a bag of healthy food which has been a lifesaver to him. “Those were some lean times before the Food Bank,” he said. “I was losing weight and couldn’t afford to go to the market. 

“The food really helps me, and I love all the fruits and vegetables. I change my menu every week, depending on what’s in the bag. My favorites are eggplant for eggplant parmesan or chicken for every kind of recipe: chicken piccata, chicken marsala, or chicken parmesan. Sometimes there’s even fruits and vegetables that I’ve never tried before, so I google them and find new recipes.”  

At 62, with the food he gets from the Food Bank, Dru is doing better. He still has significant health problems, but having dependable food makes him feel healthier and helps him keep more of his independence. He feels incredible gratitude.

“A lot of good food goes to waste in this country, so the people who are giving those donations deserve kudos,” said Dru. “A big thank you goes out to everyone at the Food Bank.”

Raising a Glass to Pandemic Volunteers

October 25, 2021

With the closings and shutdowns starting in the early spring of 2020, everyone’s lives changed, some dramatically. This was especially true for people working in service industries, many of whom found themselves suddenly out of work and isolated at home. For people who like socializing and being with other people, being cooped up at home was especially challenging. 

Vince Toscano is a San Francisco-based Whiskey Guardian at Angel’s Envy so, naturally, he knows a lot of Bay Area bartenders. Even before the start of the pandemic, Vince periodically organized small groups of 5 or 6 bartenders to volunteer on various projects, such as beach cleaning, as a way of socializing and giving back to the community. Once shelter-in-place began, many more of his bartender friends suddenly had time on their hands. 

After talking with a friend who volunteers at the Food Bank on Thanksgiving, Vince put the word out to his bartender friends. Instead of the usual crew of 6 who would sign up for other volunteer gigs, 30 signed up, and they’ve been volunteering at the Food Bank ever since. 

For the last 15 months, Vince and his crew have continued regularly packing food at our warehouses on Pennsylvania and Illinois Streets, as well as distributing groceries at a Pop-Up in the Mission in San Francisco. They’ve enjoyed being together again and doing something meaningful for the community at the same time. 

A Sense of Belonging and a Drive to Help Others

For Vince and his bartenders, volunteering for the Food Bank has helped dispel some myths and misconceptions about San Francisco. “There’s this general belief about San Francisco that it’s all tech and homeless people and there’s really no middle class of any sort. I think what the Food Bank reintroduced me to was that there’s a lot of people that you don’t see.” Vince found himself working side by side with people from all kinds of backgrounds, ordinary people drawn together by a sense of belonging to this community and the desire to help their neighbors in need. 

“It was refreshing to see other people take the time and effort to help someone they didn’t even know.” 

He was impressed that so many came to volunteer even at the height of the pandemic. The Food Bank maintained very strict social distancing safety protocols, and Vince says, “everybody who volunteered knew the risk, but they did it anyway. You know the risk and you know what you’re doing, but at the end of the day people need to eat.” 

For these bartenders, helping at the Food Bank has felt immediate, tangible, and important. “There’s an instant impact. You know that the food we bagged at 10 this morning will be on somebody’s table tonight.” 

What’s Next?

Now that the Bay Area and the country is slowly coming back to normal, these bartenders are back at their jobs, but they plan to keep on volunteering. They’re already confirmed for next week! 

We count on volunteers and organizers like Vince to make a difference by volunteering in our warehouse or in the community. It only takes a few hours of your day to make a big difference. Sign up for your shift today at sfmfoodbank.org/volunteer, and if you aren’t able, please consider making a donation to support our efforts. 

The Breakfast Club: Tommy, William and Clifford

October 12, 2021

On a cold, damp San Francisco morning in late June, Clifford, William and Tommy sat together eating breakfast and sipping coffee in the parking lot of Glide Memorial Church, a long-time Food Bank partner. Their posture landed somewhere between socially distancing and huddling to keep warm and hear each other.  

The foldout table was placed there by Glide’s staff and volunteers in preparation for Glide’s daily free breakfast – a staple for many in San Francisco.  

A couple years ago William, Clifford and Tommy may have gathered for a quick breakfast in Glide’s basement dining hall. But when the pandemic hit, Glide immediately moved its meal program outdoors and started serving seniors and disabled individuals first.  

That’s how these three men met – joining the first group to line up, they found a seat together and quickly formed a sort of pandemic breakfast club.  

For William the mornings are a nice time to enjoy “some coffee, yogurt, pastries or a good boiled egg when they’re cooked right.” The cold, damp San Francisco weather is a little less to his liking. “I’d rather be downstairs in the basement at the dining table. Just to get out of the wind. I have lung problems, so the dampness and coolness set me off real easy.” 

Tommy who has been coming to Glide for 13 years says, “I like it anywhere I can have breakfast, but it’s pretty good inside.” 

Food Is Central  

Food is central to creating community. When we can come together around a shared meal, we build connections, we foster understanding, and we grow together. And this isn’t true just of a family dinner or a special holiday celebration—meal programs like Glide’s are part of the fabric of our community.  

George Gundry, who grew up in the Bay Area and is now Director of Glide’s Free Daily Meal Program put it simply: “I always knew about the meals line, I think everybody does. The meal line is the gateway to Glide.”  

Long before the pandemic the breakfast, lunch and dinner Glide prepared daily for people living in single room occupancies (or SROs) without cooking facilities, staying in shelters, or living on the streets served as a de facto family meal.  

For the breakfast club, the morning breakfast has become a ritual. Each day William, Clifford and Tommy pull up a chair in the parking lot and check in, swap stories and joke with the staff and volunteers.  

On this particular morning, William makes sure his friends are doing alright – Tommy recently got out of the hospital and Clifford has a bit of a cold. But like any good meal the checkups quickly turn to how is the food – William thinks it’s good, Tommy jokingly says, “its edible.” And then it’s on to stories of the old days. Each of these men has spent decades in San Francisco, and in a city where the only constant thing seems to be change and rising prices, they were part of some of its most iconic moments. Huddled over breakfast, William starts talking about his days protesting and Clifford shares stories of working at the shipyard building boats that went to Vietnam. 

Food does more than fill a hungry belly—it is essential to our humanity. A simple meal can nourish our whole being while turning strangers into friends and friends into family.

The Food Bank and Glide Memorial Church: A Partnership of Caring

October 12, 2021

Since its beginning, the San Francisco-Marin Food Bank has partnered with hundreds of grassroots organizations, from Chinatown to Bayview and San Geronimo Valley to the Marin Canal Area. We pool our expertise and resources to provide dependable food and give people options that make sense for them and their families. 

One of our oldest partnerships is with Glide Memorial Church in San Francisco’s Tenderloin. Since the 1960’s, Glide has welcomed and served a diverse community of poor and marginalized people in the Tenderloin. Through the years it has helped thousands of people find support, stability, and new beginnings through a variety of innovative programs. 

The nourishing food provided by the Food Bank each year helps Glide prepare over 2,200 meals daily for people living in SROs without cooking facilities, staying in shelters, or living on the streets.  

Food as a Gateway to New Beginnings

“People come to Glide where they receive breakfast, lunch and dinner, with much of the food coming from the Food Bank,” Glide’s Director of Free Daily Meals, George, tells us. “Food is central to what we do here at Glide, so our partnership with the Food Bank is really at the heart of our work. The meals program is a gateway for folks to access our other services. They come for the meals, and while they’re here they learn about the other services we offer. That way they’re able to get help with other needs like hygiene kits, clothing, help in recovering from domestic violence or addiction, childcare, legal assistance, and health services. For most, it all starts with a healthy meal in our dining rooms.” 

Since the start of the pandemic, Glide made a pivot and moved the meals program outside as it was no longer safe to congregate together in the basement dining rooms. Tables and chairs were set up in the open air in good weather, and tents in bad.  

What began as a necessary and temporary solution turned out to have a positive outcome. In addition to keeping folks as safe as possible, moving the program outside made the atmosphere less cramped, more relaxed and less rushed, with more time for staff to interact with diners. Glide staff hope to apply that lesson as the program moves back inside, and shift operations to street level within the building, with more space and light and air. 

A Healthy Meal and a Bag of Groceries

Another COVID innovation is the Monday Pop-Up pantry on Ellis Street. Every Monday, the Food Bank and Glide work in close collaboration to thoroughly clean Ellis Street and set up a pantry where people can safely come and choose healthy food for themselves and their families. Since many in the neighborhood don’t have cooking facilities, the Food Bank provides foods that require little or no cooking. 

As George says, “Some of our clients come here for breakfast, but then stay for the pantry. So they leave with a full breakfast and a nice bag of groceries.” 

The symbiotic partnership between the Food Bank and Glide is emblematic of the kind of equitable, accessible, community-driven services we know work best in San Francisco and Marin. “So many in the community take advantage of both the meals and the groceries. The product varies so there’s always something new and people love that. There’s so much need. We’re always asking for something and the Food Bank is always stepping up. So, thank you.” 

A Neighborhood Pantry Finds Its New Rhythm

August 19, 2021

Behind the masks on everyone’s face, you can tell it’s all smiles as a couple of dozen people make their way up the stairs at Covenant Presbyterian Church and onto the dance floor. After a year and a half practicing either in a parking lot, where the pavement makes it hard to dance, or on Zoom, where it is hard to follow the instructor, they are ready to tear up the dance floor of this unassuming church.

“It’s about fellowship for the Church,” said the class instructor, Darlene Masamori (everyone calls her Dar) as her students warm up by dancing in perfect synchrony.

The class has been going on for years and usually draws a consistent group of 25 to 40 people – both parishioners and other community members – every Saturday. But it isn’t just about coming together to break a sweat and have fun. “Every dollar goes back to the food pantry,” explained Dar referring to the food pantry Covenant Presbyterian has been running downstairs for the past 15 years.

People Shouldn’t be Struggling

Covenant Presbyterian sits at the corner of 14th Avenue and Taraval Street and is deeply embedded in San Francisco’s Sunset District.

“We decided to do a food pantry because the food bank asked for a pantry in this area,” shared pantry coordinator Dave Lew, reflecting on when the pantry first opened 15 years ago. “We started very small and we learned on the job.”

It shows. Even after just three weeks since the Church reopened its pantry due to a lack of space to safely operate during COVID-19, the pantry is a well-oiled machine. Participants – who come from all over the neighborhood, not just the pews of this church – only wait a few minutes before entering the pantry, receiving a bag of groceries and heading out. While the pantry is still pre-bagging groceries, knowing people may not want everything in their bag, they set up a swap table outside, for participants to leave behind items they may not want for others who can use them.

“This is all about feeding the community and helping people who are hungry and shouldn’t be struggling just because it’s expensive to live in the city,” shared Harvey Louie, another pantry coordinator.

A Gradual Reopening

By 10:15 – just as dancers are making their way upstairs – volunteers are downstairs cleaning up the food pantry. Week three after a more than year-long hiatus everyone is excited to be back.

“We have a good time doing this and miss each other. So, we were excited,” said Dave. But right now, “we have to keep the number of volunteers down because we don’t have that many recipients.”

The rhythm of life shifted significantly during the time of COVID. While the volunteers (and dancers) have come back to Covenant Presbyterian in full force, many former participants have since found other avenues to get food, like Home Delivered Groceries or other pantries. With just 30 of the 100 people they served a year ago, reopening has been slow.

But pantry coordinators aren’t discouraged. They are working with the Food Bank to determine who is receiving delivery, who is going to other pantries, and how they can conduct outreach to others in the community who may need support. Each week they see a few more people.

A Good Retirement Gig

Just like the dance class, the pantry draws a loyal following of volunteers. Ranging in age from teenagers to over 90-year-olds, many have been coming since the pantry first opened its doors 15 years ago.

One such volunteer, Warren Lew, started while working at a local grocery store. At that time, he’d drop off donated or extra food from the store during his lunch hour. When he retired, he started volunteering weekly. He has since become a one-man welcome crew, standing outside in the thick fog to greet participants as they enter.

While he’s glad to be back, he misses the old participants. “It was a very wonderful group of people, the clients before, we had a little chitchat with them.”

For Warren, who is not a member of the church, this has also been a great way to give back to the community. “I grew up in Chinatown, but we moved out here a few years back,” shared Warren. “I’m giving back to the neighbors in San Francisco.”

With that, it’s time for dance class and Warren has no intention of missing it. Just like he recruited his friends to volunteer, he tries to rope in anyone who will listen to come upstairs and join in the fun.

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Support Covenant Presbyterian Church’s food pantry by signing up for line dancing: http://www.covenantpcsf.org/Ministries/linedancing.php.

The First 100 Days | Q&A With Executive Director Tanis Crosby

May 27, 2021

100 days into her tenure at the Food Bank, Executive Director Tanis Crosby reflects on her experience, her gratitude, and on the enormity of the imperative work ahead.

Tanis CrosbyWhat’s your overall pulse, 100 days in?

I feel incredibly grateful and humbled and… at home.

What’s one memory from your first 100 days that will stick with you?

One Wednesday evening, I volunteered packing boxes of food for seniors. Music was playing through the speakers—whoever curates our playlists is just magical—and next to me was this lovely man named John, who had been volunteering with us on Wednesdays for 21 years, wearing his food bank sweatshirt as a badge of pride. Next to John were a couple of women who were having a blast working together, just completely welcoming, and some families who came to volunteer as a unit. It was this beautiful community within a community that had sprung up.

At the end of the shift, the Food Bank project leader Robert announced how many pounds we had collectively packaged, and I looked around and felt such pride and celebration of taking action to fight hunger together. It was such a clear image of our vital service and the wholly unique way in which we bring the community together for a great cause. It was a moment.

Your second 100 days may look very different from your first as vaccines roll out. How is that changing the way you think about our priorities?

The pandemic is revealing that which we already knew to be true: Poverty and racism are inextricably linked to food insecurity. That is not going to go away when the masks go away. We’re going to focus on advancing our mission with the analysis and the framework that this team’s wisdom created, which is understanding that we are addressing not only the consequences of hunger, but also the causes. We will work on upstream and lasting solutions and are steadfast in our commitment to ensure we are making meals possible for our neighbors right now.

As we look forward, we also need to determine what it means to sustainably serve all of those who need us – those we are currently reaching and those we hope to reach. After more than a year spent responding to this crisis, how do we return to solutions we know work, but weren’t possible during the pandemic – like a farmer’s market style distribution to enable choice – and what innovations from our crisis response do we maintain – like the grocery delivery. This will be hard work, but it is essential work. The Food Bank is part of a critical safety net that is made up of grassroots, well-established, and new community-led organizations as well as government programs. Together we will find the solutions. Because we are all working collectively to fulfill our purpose of ending hunger.

This isn’t just a vision, it will be a future, with partners, donors and volunteers making it real.

Do you think there are ways in which the pandemic has changed our community for the better?

The pandemic was a stark reminder that you can work hard, get a job, and still find yourself at risk of homelessness or relying on the Food Bank to make sure that you’re not choosing between your PG&E bill and feeding your family. You can have good job and not be able to make ends meet in San Francisco or Marin.

That’s not going to go away anytime soon. And what it has created is empathy and a deep-seated understanding that food is a human right. The community wants to be part of taking care of each other. Whether they are a 10 year-old donating their small proceeds from a lemonade stand, or a Foundation giving millions, donors of all ages, of all means are recognizing that we’ve got to take care of each other. And that has been completely inspiring.

The Food Bank just announced its Capital Campaign to expand warehouse facilities. How do you envision that helping to chart our way forward?

In this coming year, we have a tall order. Delivering on these expansion plans is really about delivering on current community need; we started this project 5 years ago with the goal of building for the future, but it turns out we are building for right now.

We are renovating not to expand, but to sustain. Because it’s not about a building and it’s not about the number of pounds of food, it’s about having the space to feed our neighbors who are making real and practical choices every day about where they’re spending scarce dollars. Our community is hurting. People are making choices–choices that weigh on families, choices that are hard and hurt.

Our job is to relieve that hurt, to make it less stressful and more hopeful. It is not about a building. It’s about what happens as a result of having that capacity to deliver on this critical need, person, by person, by person, in all of the neighborhoods in which we serve.

What has surprised you most during your first 100 days?

What surprised me was what it means to see that sheer scope upfront, to see it come alive in the field. What surprised me was how excited I would feel to see the orders being built, knowing that they would be landing in a neighborhood pantry, a pop-up or a drive-thru and put into the hands of people in our community, our neighbors. Just the magnitude of what this scale feels like, to see it and to know what it means, not just hear about it or read about it, but to see it. And just the enormous sense of… I can’t think of another word other than pride. I feel so proud to be part of this team – staff, donors, and volunteers – that is delivering food and hope to every corner of our community.

Fighting Food Apartheid During the Pandemic

May 7, 2021

In the year since the start of the pandemic shutdown countless neighborhood food pantries have closed due to safety reasons and hundreds more shifted their distribution models or expanded grocery delivery to continue serving the community. 

Take St. Paul Tabernacle Baptist Church, which has operated a neighborhood pantry in the Bayview for over 28 years. Pre-pandemic the church was serving between 85 to 100 participants. When shelter-in-place went into effect, not only did the church have to stop indoor church services, with nowhere safe to host them, but they also had to close their doors for the weekly pantry. 

Mother Beverly Taylor, who ran the food pantry at St. Paul Tabernacle Baptist Church, was determined to keep serving her community. “We’re still involved and running,” said Mother Beverly. “Unfortunately, with this [pandemic] we have to keep going.” 

In order to do so they joined forces with the San Francisco African American Faith-Based Coalition (SFAAFBC), alongside with 20 other churches, to deliver groceries to those who are homebound. 

Beverly knew finding a way to keep service going during the pandemic would help provide fresh, healthy food to those who couldn’t afford it and had nowhere else to turn.

Challenges in the Southeast 

Bayview–Hunters Point is a neighborhood with more convenience stores than grocery stores. In fact, there’s only currently one large-scale grocery store located on Williams Avenue–that is one grocery store for an 8.6 square mile neighborhood that is home to 106,731 people. 

At the same time, 37 percent of Bayview-Hunters Point residents, many of whom are Black/African American descent, live on less than 200 percent under the federal poverty level while 19 percent are at or below the federal poverty level. Over 40 percent of infants and youth live with families who earn below or at the federal poverty level. 

As Beverly explained, before their pantry opened there wasn’t a place anywhere for those in need of food assistance to turn to. “We saw that a lot of people really need the food but didn’t know where to go get it,” she said. “There wasn’t enough being distributed, so that’s how we got involved.” 

This problem is not unique to San Francisco and Bayview-Hunters Point. The USDA estimates 39 million people live in neighborhoods like Bayview-Hunters Point without adequate access to fresh, healthy food within a reasonable proximity. 

“When COVID shut everything down, not only was there an already food insecure population, but residents were also further impacted due to job losses as a result of various industries having to shut down,” said Program Coordinator Claudia Wallen, who coordinates with community partners in Bayview-Hunters Point. “So, it double affected that area, I think, because the community was already so underserved.” 

Call It What It Is: Food Apartheid 

Areas that lack access to fresh, healthy food are often referred to as “food deserts.” However, that term fails to acknowledge that a lack of food access, and the negative health outcomes it causes, disproportionately impact BIPOC communities.

By using the term “food apartheid,” we clearly acknowledge that neighborhoods deemed food deserts are predominantly in BIPOC communities. We also acknowledge that redlining (including supermarket redlining), which is the racially discriminatory practice of denying vital services and/or avoiding investment in specific neighborhoods based on the race/ethnicity of the residents, plays a huge role in food access. As a result, 19.1 percent of Black households and 15.6 percent of Latinx households experienced food insecurity in 2019 alone. Indigenous peoples also experience the shortest lifespan from diabetes as a result of lack of access to fresh healthy food in their communities. 

Food apartheids are a result of persistent structural and racial inequalities that prevent communities of color from accessing better socio-economic opportunities and essential services like access to fresh and healthy food, public transportation, public safety services, and nutrition education programs in K-12 public schools. 

In our own community, we see that the Visitacion Valley, Bayview-Hunters Point, Treasure Island, and Marin City neighborhoods have the least access to food and are some of the most cut off from public transportation. Many residents in these neighborhoods would have to rely on driving a car or commuting for at least an hour to areas like downtown San Francisco. These same neighborhoods are home to some of the highest percentages of Black/African American residents: 33 percent of the Bayview-Hunters Point population, 13 percent of the Visitacion Valley population and 24 percent of the Treasure Island compared to just 5 percent of San Francisco as a whole. Marin City has the largest Black population (up to 42 percent of the city’s population) in Marin County.

Community Partners Tackle Food Apartheid 

For the Food Bank, food for all means working closely with trusted community partners like St. Paul Tabernacle Baptist Church to ensure the Food Bank is supporting positive health outcomes. We also work with neighborhood partners to open new pantries in areas that both lack food access and where we can better serve communities disproportionately impacted by structural racism. In some cases, this means new types of partnerships like the one with the San Francisco African American Faith-Based Coalition (SFAAFBC) to deliver groceries to those who are unable to come out to pantries.

“Community organizations like SFAAFBC know the community well,” said Claudia. “Grassroots, boots on the ground organizations are more trusted by community members and seen as a friend or fellow neighbor. This is why collaborating with them like the San Francisco-Marin Food Bank is now doing is very important.” 

What Food Means to the Community 

During each grocery delivery, Beverly personally calls the participants to let them know ahead of time when their groceries are arriving. “They’re so thankful because many of them are disabled, and we’re out there getting food to the people that need it,” she said.  

According to Claudia, the food means everything to the community. “To Bayview-Hunters Point residents, it’s important to have access to the same healthy food that other, less marginalized communities get to enjoy and often take for granted.” 

As long as there is a need Beverly plans to keep delivering, and the Food Bank plans to keep supporting her efforts to improve food access in areas that experience food apartheid throughout our community.

Adopting a Building Creates Relationships

March 29, 2021

Volunteer sign inIn September the Food Bank approached several regular Pantry at Home volunteers with an idea: adopt a building; commit to making all your deliveries to the same location and the same participants at the same time week after week for three months.

A few regular volunteers were all in.

Kelly Runyon and his wife Barbara decided to adopt a building as a way to show their love for a neighborhood they enjoyed visiting.

“I filled out an application and said I’d be interested in Chinatown,” said Kelly, who spent the next three months delivering to 44 participants every Monday and Tuesday.

Patricia Tuori, who had been volunteering twice a month for weeks, though it would be a great way to keep volunteering even after her work schedule changed. After adopting a building, Patricia always knew her Tuesday route would take about an hour and a half door to door.

She explained, “I was working while I was doing this, so, it was nice to take a little bit less time at it. But I still got to do it.”

A Whole New Experience

Both Kelly and Patricia felt that adopting a building (or in their cases a few buildings) enriched the Pantry at Home experience for both themselves and the participants.

Kelly and Barbara have lived in San Francisco since the seventies. Despite decades in the City, they still “went to a lot of neighborhoods that we had no idea even existed. So, it was interesting for that reason. We kind of got to know the city better.”

But the real joy came in adopting a few buildings. “We got to know individuals and they got to know us,” he said. “They knew when I knocked on the door, they knew my knock.”

They also discovered suppressing benefits on a pragmatic front. Coming back week after week helped them learn the ins and outs of each building. One apartment required a key fob to use the elevator – meeting the building manager and getting her cell phone number was their ticket in.

“Each week we could just text her as we were getting parked and then pick up a fob and do our thing,” explained Kelly. Delivering to that building “went from being an absolute, impenetrable ‘how do we do this’ problem to a whole procedure that was straightforward and always worked.”

Getting to Know the Neighbors

PatriciaFor Patricia, the greatest reward was getting to know people. “Rather than just going up to a house and you don’t ever see them again, you see the same people every week. It’s a really nice way to develop a relationship,” she said.

“When I was doing the same two buildings every week, I knew that the neighbor for this person takes both their bags,” she shared. “Or that the person in 202 would leave their door open and they want you to put the bag right inside on the stool.”

The support that came from getting to know each other went both ways. One woman saved all the jars she struggled to open during the week for Patricia to help her open them. Another participant checked in to make sure Patricia was okay after she took a couple of weeks off to quarantine.

“The benefit to [the participant] is just knowing that every Tuesday at 12:30, which is when I did it, there’d be a delivery and they didn’t have to hang around all afternoon or wonder when someone was coming,” said Patricia.

Adopting a building was “just a really nice way to develop a relationship. I don’t know why more people wouldn’t want to do it that way if they could,” she said. “It takes a lot of the unknowns out of it.”

 

Food Bankers Tell Their Stories

March 16, 2021

365 Days of Unprecedented Need

The time before COVID-19 fully entered our collective consciousness feels so far away, so unrecognizable it isn’t fair to say they feel like 10 years ago – it is of a different place and time entirely.

It’s almost as if we all celebrated the New Year prematurely, ignoring a much more consequential marker of time: March 17, the day the Bay Area shelter-in-place order officially went into effect. The eve of which was not spent watching fireworks or drinking something bubbly, but panic shopping and hoarding toilet paper and hand sanitizer.

After a very long and very challenging year that has forever changed the fabric of our community, we do not celebrate but we acknowledge this occasion. Between March 2020 and March 2021 more than 529,300 (as of 3/15/21) people died of the coronavirus, tens of millions of people lost their jobs, hundreds of thousands of businesses shut down, and in the process, 45 million people nationwide – including 15 million children – were thrust into food insecurity.

Food pantry line

“I was naïve.”

Food Bank staff packs bags

“I’m pretty sure I was at the office,” said Michael Braude, thinking back to when he first heard about the shelter-in-place order. “We already had been meeting to address our response efforts, but I don’t think anyone expected a complete shut-down to come from out of the blue as it did.”

Looking back none of us expected to be here a year later.

“I was naïve. I thought it would be over when the order was lifted – three weeks later,” remembers Gunilla Bergensten.

Food Bank staff and volunteers

“A devastating blow.”

As the months wore on, we all saw the images of food bank lines nationwide and the heart-breaking portraits of those in them. For the Food Bank staff, this need was not distant. Day in and day out we saw our community hurting, we saw our neighbors, our friends, and our family in need.

Cars wait for food pantry

“COVID has magnified the existing health and income disparities in the community I support,” said Lucia Ruiz. “This has been a devastating blow, which often causes me to feel both sadness and anger.”

Lucia Ruiz

Almost overnight we saw the need in our community double. In just 2 months we went from serving 32,000 households a week to 62,000 (we are now steadily seeing about 55,000 households weekly).

“Seeing the surge in people who needed food, oftentimes for the first time in their lives, kept me going,” said Joseph Hampton.

Food Bank warehouse

Keeping up with that level of demand was no small feat.

“The biggest challenge I think was getting food quickly while the retail market crashed. And operating at such a high UOS (Food Bank term for households) without increasing our physical working space,” said Angela Wirch. “With everyone panic shopping there was no getting rice…there were so many challenges. The money and infrastructure were gradual, but the need was immediate. We filled that second warehouse so fast.”

Angela Wirch

Two tractor-trailers, 10 bobtails, two new warehouses, and one giant tent to cover our parking lot later, we somehow found the space for 77 million pounds of food to meet the tremendous need.

Food Bank warehouse

Finding the People Power

“Never in my career have I experienced a more profound threat of not having a safe work environment for workers or enough workers available to run the operations,” said Nadia Chargualaf.

Nadia Chargualaf

“Half of our team was incapacitated because of COVID, so we were short-staffed for a long period,” said Johnny Lee, remembering how many staff members needed to stay home because of their health. “Many of our sites were closed at the beginning, and a few remain closed to this day. We used some PPE before COVID, but now we follow all the guidelines given to us by the CDC and strictly try to enforce distancing between participants.”

Johnny Lee

Cody Jang remembers, “I was at work when the news came in. Within hours we had lost close to 3,000 volunteer reservations. We were worried about how we would complete the work without volunteers.”

Cody Jang

But the community not only stepped up, they stepped up in droves. Within a matter of months, if not weeks, we were seeing twice as many volunteers as we welcomed pre-pandemic – that’ more than 157,000 volunteer hours since March 2020. Not to mention the support of Disaster Service Workers, corporate partners and community groups.

United Playaz

Challenges: Emotional and Physical

“The biggest challenge has been trying to stay safe during the days that I physically need to be at the office. Even after all this time, I still get a bit of anxiety when working in the office due to the extra layers of planning and endurance (mask-wearing, sanitation, etc.) that go into working within close proximity to others during the pandemic,” said Joseph Hampton.

Joseph Hampton

“The biggest challenge is really the emotional toll that COVID is taking,” said Ken Levin. “Both in people we may know that have been directly affected, or those affected tangentially. This past Saturday, I brought food to a friend who had just lost a family member. I left it at her doorstep. Then on Monday, I attended an online memorial for another friend’s husband. Not being able to see, hug, and be with these people in their time of need has been particularly difficult.”

Ken Levin

“There were multiple types of challenges to face. But one that I really wasn’t ready for was the isolation and loneliness of being separated from my loved ones,” reflects Lauren Cassell. “A lot of things in my life changed because of the pandemic, and I wish I had been more kind to myself. Having hard, unproductive days in the midst of a pandemic is okay.”

Lauren Cassell

Policy Makers Rise to the Occasion

As the need rose, so did the public consciousness around food insecurity. Even before the pandemic 1 in 5 San Francisco and Marin residents was at risk of hunger. Food Banks can’t meet the need alone.

“Before COVID, getting movement from elected officials on policies that impacted low-income people was much more of an uphill battle. By thrusting millions more Americans into hardship, COVID forced politicians to listen to anti-poverty and anti-hunger advocates much more seriously and take immediate action,” reflects Meg Davidson. “Things we’d been told were impossible for years we were able to make happen in a matter of weeks. Turns out, we were onto something when we’ve been repeating that making it easier for people to get the help they need when they fall on hard times is good for everyone.”

Meg Davidson

“We adjusted, pivoted and made the necessary changes to help more in our community to reduce food insecurity during the pandemic. I’m proud of some of our legislative victories, such as, improvements to CalFresh, like waivers, increases in benefits, the P-EBT rollout, online EBT purchase ability, etc.,” said Marchon Tatmon.

Mayor London Breed with Food Bank staff and volunteers

Perseverance Despite the Weight of the World

“I feel very lucky to work at the Food Bank. As challenging as this year has been, I am grateful for my colleagues. I’m heartened by the generosity of our supporters,” said Iris Fluellen.

Iris Fluellen

“There have been challenging moments, and breaking points, and everything in between, but we’ve kept the work going for our communities and for ourselves,” said Claudia Wallen. “My mom always says, ‘You must have a plan B, and if possible, a plan C.’  Never before has she been more right.”

Claudia Wallen

“Being able to help so many new people get CalFresh benefits – and getting to know my staff’s pets – has kept me going,” shared Liliana Sandoval.

Liliana Sandoval

“Although I haven’t sat in my pod or met everyone internally or externally, I’m humbled to be a part of the team,” shared Denise Chen. “The dedication and commitment we have in serving our community is truly amazing.”

Denise and Donna

“Growth is messy, even when you plan it. We definitely haven’t felt like the most organized bunch on some days, but we did the work that needed to get done clear-eyed and together. My heart is so full of respect and love for each and every team member,” said Kera Jewett. “We may have been tired, sore, in PJs, short-staffed, and completely overwhelmed, but I know for a fact everyone did their level best every single day. I couldn’t ask for a better group of people to go into battle with.”

Kera Jewett

“Looking back I would tell myself, this looks really bad, but there are many, many good people doing amazing things to turn this situation and this world around, politically, scientifically, and morally, so keep your eye on the prize and don’t give up,” said Bob Brenneman.

Bob Brenneman

 

Partner Spotlight | Treasure Island Fosters a Strong Community

February 10, 2021

When you cross the Bay Bridge by car or bus, you’ve probably noticed an exit right before the I-80 freeway continues to the East Bay, one that heads toward Treasure Island. If you took that exit, you’d find yourself on a human-made island that’s less than a mile wide and comprised of a few thousand residents.

What folks may not realize is that due to the island’s isolation, it has dealt with many issues, such as a lack of transportation, health issues from radiation exposure given the island was historically used as a dump, and limited food access.

“If you live here and you don’t have a car, you’re really restricted with taking a bus or paying for an Uber,” said Amanda Scharpf, a resident for seven years. “One of the biggest restrictions is if you can’t find something at the only market we have here, then you kind of have to haul it yourself all the way from downtown San Francisco.”

Limited Food Access 

Treasure Island didn’t even have a grocery store until 2012 when the Island Cove Market opened. Unfortunately, not everyone can afford to purchase food there.

To address this lack of food access, the nonprofit One Treasure Island, with the help of the Food Bank, has hosted a neighborhood food pantry at the Ship Shape Community Center for more than 20 years.

Every Tuesday, both volunteers and staff members come together in front of the community center and pack bags with fresh produce such as apples and lettuce, as well as meat or eggs and loaves of bread to give out to the participants who live on the island. Once the pantry opens, over 200 participants (up from over 85 participants before the pandemic), arrive by car or walk on over from their homes, and are enthusiastically greeted by the volunteers and staff. Some of the participants even stay to catch up and hear what others have been up to after grabbing their weekly bags of groceries.

Since the start of the pandemic, Amanda, who also manages the pantry, has seen an increase in the number of people using One Treasure Island’s services. Previously, many pantry participants worked in the restaurant industry; an industry heavily impacted by COVID. With many restaurants closing their doors temporarily or for good, around 117,000 jobs in the hospitality industry were lost in California during December alone. 

“We’ve had people come to sign up for the pantry and they’ve even said, ‘I used to work for this restaurant, and they just completely closed down, and I don’t know what I’m going to do.’ This has impacted many people,“ shared Amanda.

Providing Access for All  

Dave, a participant for over ten years, previously worked in landscaping and was barely getting by on his salary when he started coming to the pantry. He now works for the city and knows everyone at the pantry.

“The food pantry really saved my life,” he said. “[Otherwise] I’d be eating a lot more noodles.”

For some newer residents of Treasure Island, like Rickey, formerly incarcerated, coming to the pantry is the only choice for fresh food.

“This makes it a lot easier for us. Right now, we don’t qualify for benefits like food stamps, so it means a lot to us,” said Rickey.

Others like Mike, a long-time volunteer and participant who knows everyone living on the island, see the pantry as a tight-knit community that continues to be resilient during unprecedented times.

“I used to like the closeness; everyone on the island is my friend,” he said. “Now, you can’t get close [due to COVID]. It’s sad.”

Staying Hopeful

While the pantry is still the only option for many, Amanda stays hopeful for the future.

“At the beginning of COVID, we had lines around the block, and it was just nice to see that we can provide families with something that meant a lot to them,” said Amanda. “It’s always heartwarming when people show up with their kids because you get to know the kids too. It’s been very helpful, especially for the families. Living here on this island, I really felt like the community has come together a lot more in the last few months.”