In 2021, we will be expanding our San Francisco warehouse. In preparation, our shop floor will be relocating within the building and have a different entrance as early as the beginning of June.
To ensure a seamless transition in your shopping experience, we have launched a new appointment process that asks agencies and shoppers to choose a designated time to shop. There will also be daily drop-in hours available throughout the week to accommodate frequent shoppers and varying schedule needs. This new process has begun on Monday, February 22, 2021.
Please Note: We have already reached out via email to each shop agency to get their shopping preference, as well as, sent confirmations of each agency’s appointment timeslot. If you do not have an appointment, please come in to shop during our daily drop-in hours: Monday-Friday, 11 AM- 3 PM.
If you have any questions, check our FAQ page. If you have further questions, please contact Christy Tong at (415) 282-1907 ext. 260 or ctong@sfmfoodbank.org; Denise Chen at (415) 282-1907 ext. 240 or dchen@sfmfoodbank.org. For other account changes, such as updating the contact list, kindly reach out to your Neighborhood Representative.
We want to ensure that all new agency shoppers have a full understanding of our shop floor guidelines and food safety best practices and expectations. By the end of the training, you will have a clear understanding of our commitment to ensuring food quality & safety, as well as how to put this knowledge to use when shopping and preparing meals/snacks at your agency.
To complete the Authorized Shopper process all four steps need to be finalized – from watching the videos, taking the test, to getting authorization from your agency Executive/Program Director.
There are five videos in the playlist below (Spanish also available below). The next video will begin when you finish the current one.
Yes, there will be a test afterward.
Take the quick 8-question quiz to test your new knowledge and ensure you have a full understanding of our partnership expectations.
Get authorization from your agency Executive/Program Director. The link below will send the Director to DocuSign where they will be instructed on how to add your name to the shoppers’ list and provide an e-signature.
Please send this link to your agency Executive/Program Director: https://bit.ly/2HJ3JkP
Once we have received your Authorized Shopper form via DocuSign, you will receive your Authorized Shopper card via email within 5 business days and will need to come in to take a quick tour of our warehouse.
You can visit the appropriate location during these times:
San Francisco: 900 Pennsylvania Ave. Monday, Tuesdays, Thursdays, and Fridays 10am-2pm
Marin: 2550 Kerner Blvd. San Rafael Fridays 9am-2pm
If at any point in this process you encounter any issue, please call our hotline, 415-282-1900 x275.
If you have other questions, please contact your Food Bank representative; you’ll find contact info here.
